Bulky Goods Last-Mile Coordinator

JB Hi-Fi & The Good Guys; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Job summary

JB Hi-Fi Group is seeking a Transport Execution Coordinator to manage bulky deliveries to customers and stores with end-to-end visibility of last-mile activities. You will monitor movement of bulky items, coordinate with stores, customer service and carriers, and respond to inquiries with prompt, courteous service.

Key duties include implementing SOPs, supporting carrier management, notifying customers of delays, and maintaining strong relationships with the Customer Service team.

Qualifications

• 2+ years of logistics experience desirable.
• General knowledge of software to include Microsoft Office Suite, warehouse software (i.e. Oracle, SAP, AS400) and other logistics related software.
• Must be available to work Tuesday to Saturday Roster, 7am to 3pm.

Responsibilities

• Coordinating bulky deliveries to customers and stores with end-to-end visibility of last-mile activities.
• Supporting carrier management through KPI reporting and reporting (end of day / weekly/ monthly).
• Coordinating with stores, customer service and carrier to provide timely resolutions to customer service related matters.
• Following up on orders and promptly notify customers of any delay or issue related to their order.
• Liaising with warehouse team to rectify inventory/shipment errors.
• Maintaining strong relationships with the Customer Service team by responding to all customer requests courteously.

Skills

Logistics

Customer service

Tools

Microsoft Office

Oracle

SAP

AS400

Job description

JB Hi-Fi Group is seeking a Transport Execution Coordinator to manage bulky deliveries to customers and stores with end-to-end visibility of last-mile activities. You will monitor movement of bulky items, coordinate with stores, customer service and carriers, and respond to inquiries with prompt, courteous service.

Key duties include implementing SOPs, supporting carrier management, notifying customers of delays, and maintaining strong relationships with the Customer Service team.