Broker Support Administrator

Capricorn; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

14 weeks parental leave

Two additional paid leave days

WHEREFIT & Perkbox wellbeing perks

Learning and development opportunities

Training opportunities

Purchased leave

Salary continuance insurance

Social club

Novated leasing

Job summary

Capricorn, a leading member-owned organisation in Australasia, is seeking a Broker Support Administrator to manage outstanding insurance premiums and debtor accounts. You will monitor aged debt, contact Members by phone and email, secure payment commitments, and maintain accurate records of collection activity.

Working with Account Executives and insurers, you will negotiate payment arrangements, investigate billing discrepancies, and provide weekly updates on 30/60/90-day debtors while

Qualifications

• Experience in debtor collections, accounts receivable, credit control or account administration.
• Experience managing high-volume outbound and inbound customer communications.
• Negotiating payment arrangements and resolving account queries.
• Strong telephone communication, customer service and negotiation skills.
• Excellent attention to detail, organisation and prioritisation.
• Intermediate Microsoft Office skills, particularly Outlook and Excel.
• Strong problem-solving and conflict resolution skills.

Responsibilities

• Manage outstanding insurance premiums and debtor accounts.
• Monitor aged debt and contact Members by phone and email to secure payment commitments.
• Issue debtor correspondence and maintain accurate records of collection activity.
• Negotiate and document payment arrangements; investigate billing or payment discrepancies.
• Provide weekly updates on 30, 60 and 90-day debtors and applicable debtor letters.

Skills

Debtor collections

Accounts receivable

Credit control

Phone etiquette

Negotiation

Excel

Outlook

Attention to detail

Conflict resolution

Education

Year 12

Insurance qualifications

Certificate III/IV in Business/Finance

Tools

Insight

OfficeTech

Sunrise

SCTP

Job description

Capricorn is one of Australia and New Zealand's largest and most dynamic Member-owned organisations. Since 1974, we've provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger: a Community which is connected and supported to make a difference, while having some fun along the way!

A little about the role

As Broker Support Administrator, you will manage outstanding insurance premiums and debtor accounts across Capricorn Insurance Services. You will monitor aged debt, contact Members by phone and email, secure payment commitments, issue debtor correspondence and maintain accurate records of collection activity.

You will negotiate and document payment arrangements, investigate billing or payment discrepancies, assist with invoice reconciliation, and process and monitor premium funding documentation. You will also provide weekly updates on 30, 60 and 90-day debtors and applicable debtor letters.

Working closely with Account Executives, Risk Account Managers, insurers, premium funders and Finance, you will provide prompt account-related support, elevate aged or high-risk debtors and help improve debtor collection processes while maintaining a positive Member experience.

What you'll bring

We're looking for a confident and service-focused accounts administrator who can manage sensitive payment conversations professionally, maintain accurate records and balance collection outcomes with positive Member relationships.

What's essential

• Experience in debtor collections, accounts receivable, credit control or account administration.
• Experience managing high-volume outbound and inbound customer communications.
• Demonstrated experience negotiating payment arrangements and resolving account queries.
• Strong telephone communication, customer service and negotiation skills.
• Excellent attention to detail, organisation and the ability to prioritise work and meet deadlines.
• Intermediate Microsoft Office skills, particularly Outlook and Excel.
• Strong problem-solving and conflict resolution skills, with the ability to handle difficult or sensitive conversations professionally.

Highly regarded

• Experience within insurance, financial services or a related industry.
• Experience with premium funding arrangements and systems such as Insight, OfficeTech, Sunrise, SCTP or similar business platforms.
• A Certificate III or IV in Business, Finance, Credit Management or a related field.

Qualifications

• Completion of Year 12 or equivalent is essential. Insurance qualifications, industry experience and Tier 2 in Insurance Broking RG146 are desirable.

A little on life at Capricorn

At Capricorn, we're committed to creating an environment where our people can thrive, both professionally and personally. That's why we've built a range of benefits that support wellbeing, flexibility, development, and important moments in life, helping our people do their best work while balancing what matters most to them.

Our benefits include:

• A hybrid work model for office-based team members, with flexibility to work both from home and the office.
• 14 weeks inclusive paid parental leave for all eligible Team Members, providing equitable support of all parents and caregivers.
• Two additional days of paid leave to support moments that matter to you.
• Wellbeing, fitness, and lifestyle perks through WHEREFIT and Perkbox.
• Learning and development opportunities, including training opportunities and study assistance for eligible team members.
• Additional benefits such as purchased leave, salary continuance insurance, social club, novated leasing and more.