Broker Complaints & Compliance Specialist

LMG; Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Hybrid & Flexible Working

12 Days Personal Leave

Wellbeing Support

L&D Programs

Paid Volunteer Day

Job summary

LMG seeks a self-driven Complaints Specialist in Melbourne, Australia. You will manage the complaints framework, ensuring compliance and actively supporting brokers. Responsibilities include handling complaints, training stakeholders, and driving customer outcomes. The role requires at least 3 years of related experience and strong knowledge of regulatory obligations. LMG offers hybrid working flexibility and benefits focused on wellbeing and professional growth.

Qualifications

• Minimum of 3 years relevant complaints and/or compliance experience.
• Experience in mortgage broking or banking/lending industry is highly regarded.
• Strong knowledge of NCCP and ASIC obligations related to complaints.

Responsibilities

• Manage the Complaints framework for the Broker network.
• Liaise with the Australian Financial Complaints Authority to resolve complaints.
• Provide compliance training to stakeholders.

Skills

Complaint handling

Attention to detail

Communication skills

Stakeholder relationships

Risk Management

Education

Cert IV in or Diploma in Mortgage Broking

Job description

LMG seeks a self-driven Complaints Specialist in Melbourne, Australia. You will manage the complaints framework, ensuring compliance and actively supporting brokers. Responsibilities include handling complaints, training stakeholders, and driving customer outcomes. The role requires at least 3 years of related experience and strong knowledge of regulatory obligations. LMG offers hybrid working flexibility and benefits focused on wellbeing and professional growth.