Brisbane Desktop Support Analyst | ServiceNow & ITIL

Talenza; Queensland; On-site; AUD 83,025 - 92,250; Full time

Benefits offered by this job

Competitive day rate up to $500 + GST

12 month contract with likely extensions

Flexible working environment

Job summary

A leading recruitment agency in Queensland is seeking a Desktop Support Analyst to provide onsite and remote IT support for a global heavy-industries organization. Successful candidates will possess strong experience in IT support, familiarity with ServiceNow for ticketing, and the ability to work independently. This role offers a competitive day rate and a 12-month contract with potential extensions, as well as a flexible working environment. Candidates must be Brisbane-based with full working rights in Australia.

Qualifications

• Strong IT support experience in desktop environments.
• Hands-on experience with Microsoft technologies.
• Ability to resolve complex technical issues.

Responsibilities

• Provide onsite and remote support across enterprise environments.
• Log, prioritize, and resolve incidents using ServiceNow.
• Collaborate with Service Desk and third-party providers.

Skills

Level 2 IT support experience

ServiceNow

Windows 10/11

Microsoft 365

SCCM and Microsoft Intune

Customer service

Complex problem-solving

Job description

A leading recruitment agency in Queensland is seeking a Desktop Support Analyst to provide onsite and remote IT support for a global heavy-industries organization. Successful candidates will possess strong experience in IT support, familiarity with ServiceNow for ticketing, and the ability to work independently. This role offers a competitive day rate and a 12-month contract with potential extensions, as well as a flexible working environment. Candidates must be Brisbane-based with full working rights in Australia.