Breathing Space Support Officer

Victoria University; City Of Canning; Hybrid; AUD 39,000 - 55,000; Part time

Benefits offered by this job

Salary packaging

Wellbeing leave

Paid parental leave

Official EAP and counselling access

Flexible working conditions

Professional development opportunities

Job summary

Communicare is hiring a Breathing Space Support Officer to provide administrative and operational support for the Breathing Space program. You will be a key contact for clients and stakeholders, coordinating intake, referrals and documentation with confidential record keeping.

The role emphasizes compassionate customer service, data quality and safeguarding awareness, with an emphasis on privacy and trauma-informed practice.

Qualifications

• Experience providing administrative support and maintaining accurate records.
• Experience handling client intake, referrals and enquiries with sensitivity.
• Strong organizational, time management and problem-solving skills.
• Excellent written and verbal communication with a customer-focused approach.
• Knowledge of privacy, confidentiality, family and domestic violence, and trauma-informed practice.

Responsibilities

• Provide administrative and operational support to ensure effective delivery of the Breathing Space program.
• Act as a key contact for clients, referring agencies and stakeholders with compassionate service.
• Coordinate client intake, referrals, appointments and program documentation with confidential record keeping.
• Maintain databases and client records to support reporting and data quality requirements.
• Identify and respond to risks, safeguarding concerns and complex client matters.

Skills

Administrative support

Customer service

Communication

Privacy & confidentiality

Education

Relevant qualification in Business Admin or Community Services

Tools

Client information systems

Database management

Job description

The Role

The Breathing Space Support Officer provides high-quality administrative and operational support to ensure the effective delivery of the Breathing Space program. As a key point of contact, the role supports client intake, responds to enquiries, maintains accurate records, and provides compassionate information and referral assistance to individuals experiencing crisis or distress.

Key Responsibilities

• Provide administrative and operational support to ensure the effective delivery of the Breathing Space program.
• Act as a key point of contact for clients, referring agencies and stakeholders, delivering responsive, compassionate and professional customer service.
• Coordinate client intake, referrals, appointments and program documentation, ensuring accurate and confidential record keeping.
• Maintain databases, client records and information systems, supporting reporting, compliance and data quality requirements.
• Build effective stakeholder relationships and identify, elevate and respond appropriately to risks, safeguarding concerns and complex client matters.

This is apermanent part-timerole working45.6 hours per fortnight. Flexibility to work from any of Communicare’s metropolitan locations is required.

About You

• Relevant qualification in Business Administration, Community Services or a related field, or equivalent experience.
• Demonstrated experience providing administrative support, maintaining accurate records and using client or information management systems.
• Strong organisational, time management and problem-solving skills, with the ability to manage competing priorities and meet deadlines.
• Excellent written and verbal communication skills, with a customer-focused approach and the ability to engage effectively with diverse stakeholders.
• Experience supporting client intake, referrals and enquiries, including responding sensitively to vulnerable people and escalating complex matters appropriately, with knowledge of privacy, confidentiality, family and domestic violence, and trauma‑informed practice.
• Satisfactory Police clearance (not older than 6 months from the issue date)
• Unrestricted drivers’ licence
• Working With Children Check
• Willingness to obtain Department of Justice integrity clearance

What we offer

• Generous NFP Salary Packaging: Option to package up to $15,900 for general living expenses and an additional $2,650 for entertainment benefits per annum.
• Wellbeing Leave: 5 days of extra paid leave per annum (pro rata for part-time).
• Paid Parental Leave: Paid leave and return to work incentives.
• Support for FDVA: Family Domestic Violence and Abuse leave, financial assistance, and structured support for any employees who have experienced FDVA incidents.
• Health and Wellbeing: Discounted Health Insurance with HBF, and free confidential counselling services through our Employee Assistance Program.
• Professional Development: Opportunities for growth and development within a supportive and inclusive team culture.
• Flexible working conditions: We understand how important this is.
• Being part of an organisation that drives meaningful change across WA communities

Who are we?

Communicare delivers over 45 people‑focused services that support individuals, families and communities to thrive and create better futures. With almost 50 years of experience, we have built a strong reputation for genuinely caring about the people we help.

We are an organisation driven by our values of Everyone Is Welcome, Doing What We Say, Above and Beyond, and Stronger Together. Communicare is committed to inclusion, cultural safety and empowering the people we serve.

Applications close 21 September 2026, shortlisting and interviewing may begin immediately.

Communicare values diversity and encourages applications from Aboriginal and Torres Strait Islander peoples, those from culturally and linguistically diverse backgrounds, LGBTQI+ individuals, and people with disabilities.

This role is designated under Section 51 of the Equal Opportunity Act 1984 (WA) to promote equality; Aboriginal people are strongly encouraged to apply.