Brand Identity & Creative Operations Coordinator

ING; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Discounted ING Health Insurance

An additional Rest Day

IMPACT Day to volunteer

Job summary

ING Australia is seeking an experienced Brand Identity & Design Coordinator to join our Brand & Creative Operations team. You will manage the intake and prioritisation of creative requests, coordinate studio workflow, and partner with stakeholders to ensure briefs are clear and delivery stays on track.

You'll support governance processes, drive continuous improvement in workflows and tools, and apply brand identity consistently across communications while collaborating with marketing, design and

Qualifications

• 3+ years' experience in brand, marketing, design agency, creative services or a similar coordination role.
• Strong stakeholder management skills, with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills with a collaborative, customer‑focused approach.
• Experience using workflow, project management or planning tools, along with strong Microsoft 365 capabilities.
• Knowledge of brand governance, creative production workflows or regulated environments, with an interest in AI, automation and continuous improvement.

Responsibilities

• Manage the intake, prioritisation and allocation of creative requests, ensuring work is delivered in line with business priorities.
• Coordinate studio workflow, resource planning, stand-ups and prioritisation meetings to maintain visibility of deadlines and capacity.
• Partner with stakeholders to develop clear, actionable creative briefs and provide guidance on studio processes and requirements.
• Act as a trusted brand advisor, helping teams across ING apply our brand identity consistently and effectively across customer and employee communications.
• Coordinate brand governance and communications review processes, ensuring submissions are complete, compliant and accurately tracked.
• Drive continuous improvement by identifying opportunities to enhance workflows, reporting, templates and the use of approved AI and digital tools.

Skills

Stakeholder management

Written communication

Verbal communication

Brand governance

AI/automation interest

Tools

Workflow tools

Project management tools

Microsoft 365

Job description

ING Australia is seeking an experienced Brand Identity & Design Coordinator to join our Brand & Creative Operations team. You will manage the intake and prioritisation of creative requests, coordinate studio workflow, and partner with stakeholders to ensure briefs are clear and delivery stays on track.

You'll support governance processes, drive continuous improvement in workflows and tools, and apply brand identity consistently across communications while collaborating with marketing, design and