Branch Relief Banking Advisor

Bank Australia; City of Greater Bendigo; On-site; AUD 60,000 - 78,000; Full time

Benefits offered by this job

14% super

24/7 free counselling

Free flu vaccinations

Discounted gym memberships

Study assistance

Paid parental leave

Volunteer leave

Bereavement leave

Gender affirmation leave

Family violence leave

BONUS annual leave

Job summary

Bank Australia is seeking a Relief Customer Service Consultant for the Bendigo branch. The role covers frontline service, account openings, and everyday banking inquiries with a focus on accuracy and customer satisfaction.

You will travel to regional and metro Melbourne branches as needed, bringing strong communication, teamwork, and a flexible approach to help customers across multiple locations. We value inclusivity and development across our staff.

Qualifications

• Previous customer service/sales experience is essential
• Flexible approach to travel between branches as required
• Commitment to Bank Australia’s purpose, aspiration and values

Responsibilities

• Deliver professional, efficient and friendly service aligned with Customer Division standards
• Support branch and group targets by identifying opportunities to promote financial products and services
• Assist customers with everyday banking, insurance and lending enquiries through referrals
• Open and maintain accounts, process transactions, and manage cash handling with accuracy
• Maintain high standards of personal and branch presentation, including promotional materials
• Provide feedback to improve products and services, and support team members through collaboration and training
• Represent Bank Australia positively, aligned with our purpose and values
• Perform other duties as required within the scope of the role.

Skills

Customer service experience

Communication skills

Interpersonal skills

Job description

Bank Australia is seeking a Relief Customer Service Consultant for the Bendigo branch. The role covers frontline service, account openings, and everyday banking inquiries with a focus on accuracy and customer satisfaction.

You will travel to regional and metro Melbourne branches as needed, bringing strong communication, teamwork, and a flexible approach to help customers across multiple locations. We value inclusivity and development across our staff.