Banking Branch Relief Specialist - Customer Service

Bank Australia Limited; Bendigo; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Flexible working options

14% super

24/7 free counselling

Free flu vaccinations

Discounted gym memberships

Study assistance

Paid parental leave

Volunteer leave

Bereavement leave

Gender affirmation leave

Family violence leave

Bonus annual leave

Job summary

Bank Australia in Bendigo is seeking a Relief Customer Service Consultant to provide professional, friendly service across branches. The role requires travel to regional and metro Melbourne branches on short notice and a flexible approach.

You will open and maintain accounts, handle transactions, and promote financial products while upholding our values and delivering excellent customer experiences.

Qualifications

• Previous customer service/sales experience is essential.
• Flexible approach to work and willing to travel between Bank Australia branches as required.
• Confidence in building strong relationships with customers.
• Well-developed written, verbal and interpersonal skills.
• The ability to determine priorities and work effectively under pressure.
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

Responsibilities

• Deliver professional, efficient and friendly service aligned with Customer Division standards
• Support branch and group targets by identifying opportunities to promote financial products and services
• Assist customers with everyday banking, insurance and lending enquiries through appropriate referrals
• Open and maintain accounts, process transactions, and manage cash handling with accuracy
• Maintain high standards of personal and branch presentation, including promotional materials
• Provide feedback to improve products and services, and support team members through collaboration and training
• Represent Bank Australia positively, aligned with our purpose and values
• Perform other duties as required within the scope of the role.

Skills

Customer service experience

Sales experience

Interpersonal skills

Communication skills

Flexibility to travel between branches

Job description

Bank Australia in Bendigo is seeking a Relief Customer Service Consultant to provide professional, friendly service across branches. The role requires travel to regional and metro Melbourne branches on short notice and a flexible approach.

You will open and maintain accounts, handle transactions, and promote financial products while upholding our values and delivering excellent customer experiences.