Branch Operations Manager | Rosebud Community Bank | VIC

Work Initiatives; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Health & wellbeing support

BEN U Corporate University

Job summary

Bendigo Bank's Rosebud Community Bank is seeking a Branch Operations Manager to lead the local team and drive branch performance aligned to our Community Banking philosophy.

You will coach staff, oversee day-to-day operations, track KPIs and risk, and champion customer experience while benefitting from on‑the‑job training and a strong community focus.

Qualifications

• Experience in retail banking.
• Experience in personal and residential lending.
• Natural people leadership with a desire to mentor staff.
• Strong understanding of financial management, business acumen and risk framework.
• Ability to embed operational and risk management practices via clear communication.
• Ability to use customer feedback to improve customer connections.

Responsibilities

• Coach and develop your team to improve performance and careers.
• Oversee daily branch operations to ensure timely, accurate tasks and strong compliance.
• Track KPIs and performance metrics to drive annual plans.
• Lead by example to prioritise customer experience and take action when needed.
• Support ongoing learning with on‑the‑job training and development opportunities.
• Build strong connections with customers and give back to the community.

Skills

Retail banking experience

Personal and residential lending

People leadership

Financial management and risk

Operational risk & clear communication

Customer feedback & engagement

Job description

Branch Operations Manager | Rosebud Community Bank | VIC

It starts here. With Bendigo Bank… and you.

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

Your role as a Branch Operations Manager will see you stepping into a core leadership role of an important local business. You will use your excellent communication and interpersonal skills to manage our branch and drive the business forward aligned to our unique Community Banking philosophy.

In this dynamic and high-impact role, you’ll make your mark by:

• Coaching and developing competencies in your team. With a focus on continuous improvement, you’ll proactively work with your team to help them achieve their performance and career development goals.
• Managing and streamlining day‑to‑day branch operations to ensure timely and precise completion of all operational and risk tasks. You’ll drive operational efficiencies and maintain high standards of compliance.
• Prioritising business performance through tracking KPIs, reporting, delivering on strategic plans.
• Leading by example. You’ll prioritise the customer experience, and aren’t afraid to step in wherever the branch need you
• Being a lifelong learner. Bring your brilliant mind, and we’ll help you take your career to the next level with on‑the‑job training and other learning opportunities.
• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

This is a permanent, full-time position located in Rosebud Community Bank.

What you’ll bring to the role

To succeed in this role, you’ll contribute to the branch’s performance through leadership, team development and operation oversight. We’d love you to have:

• Retail banking experience
• Experience in personal and residential lending
• Natural people leadership capabilities and a desire to mentor and develop staff
• Understanding of financial management, business acumen and risk framework
• The skills to embed operational and risk management practices through regular and clear communication on requirements
• Ability to use customer feedback to continue to build and improve our connection with our customers

So, why work with us?

• Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
• Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse, every day.
• Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.

You’ll also get access to a great range of benefits, including:

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
• Our corporate university ‘BEN U’ to take your learning to the next level.

We’re making better, bigger. And we’ll get there with you.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.

Screening and interviews may commence prior to closing date.

We are committed to responding to all candidates, regardless of the outcome of your application.