Branch Operations Coordinator

Crown Equipment Pty Ltd - Australia; Canberra; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts & cashback

Wellbeing platform

Private health insurance

Job summary

Crown Equipment Pty Ltd in Canberra is seeking a proactive Branch Administrator to provide essential administrative support across service, sales and rentals, ensuring smooth branch operations.

The role requires excellent communication, strong organisational skills and the ability to manage multiple tasks, with duties spanning documentation, CRM data, quotes and invoices, and collaboration with branch teams.

Qualifications

• Previous experience in an administrative role.
• Strong organisational skills with high attention to detail.
• Excellent verbal and written communication abilities.
• Ability to manage multiple tasks efficiently and meet deadlines.
• Proficiency with Microsoft Office Suite and familiarity with CRM systems.
• Customer-focused approach and ability to work well independently and collaboratively.

Responsibilities

• Provide professional responsive support to internal and external customers, handling enquiries, calls, and shared inbox requests with clear communication and timely follow-up
• Coordinate the movement, preparation, and documentation of trucks and equipment, supporting stocktake, relocations, workshop jobs and unit updates
• Accurately manage service and operational data, including job cards, quotations, costing, purchase orders, invoices, and customer information across CRM systems
• Actively contribute to continuous improvement by collaborating with the team and supporting ongoing enhancements to systems and processes
• Maintain accurate records and databases
• Coordinator inventory management and assist with stocktake
• Support the departments with the preparation of quotes and invoices for customers
• Assist with administrative tasks to assist the Sales, Rentals and Service Teams at the branch

Skills

Administrative experience

Organisational skills

Communication skills

Multitasking

MS Office & CRM

Customer focused

Tools

Microsoft Office

CRM systems

Job description

Crown Equipment Pty Ltd in Canberra is seeking a proactive Branch Administrator to provide essential administrative support across service, sales and rentals, ensuring smooth branch operations.

The role requires excellent communication, strong organisational skills and the ability to manage multiple tasks, with duties spanning documentation, CRM data, quotes and invoices, and collaboration with branch teams.