Branch Operations Coordinator

Century Caravans and Trailers; Caboolture; On-site; AUD 75,000 - 82,000; Full time

Benefits offered by this job

Stable permanent full-time employment

Ongoing product training and support

Long-term career opportunity

Friendly team

Job summary

Century Caravans and Trailers – Caboolture QLD is seeking a reliable Branch Operations Coordinator to manage day-to-day operations at the Caboolture branch, including customer handovers, inventory control and general service.

You will work largely independently with support from our Brisbane Sales and Operations teams, ensuring a well-organised, customer-focused branch. The role offers a stable full-time position with ongoing training and career development.

Qualifications

• Reliable, organised and self-motivated.
• Friendly, professional and customer-focused.
• Capable of working independently and taking responsibility.
• Comfortable using basic computer and smartphone applications.
• Able to communicate clearly with customers and colleagues.

Responsibilities

• Handle customer handovers in a friendly, professional manner.
• Manage branch operations and inventory control.
• Maintain yard, office and display areas.
• Operate forklift safely and manage deliveries.
• Open/close the branch and maintain site security.

Skills

Reliable

Organised

Customer-focused

Self-motivated

Job description

Century Caravans and Trailers – Caboolture QLD

Century Trailers is an established Australian business supplying trailers, caravans, aluminium loading ramps, UTE trays, canopies and related products across South East Queensland.

We are looking for a reliable, hands-on and customer-focused Branch Operations Coordinator to take responsibility for the day-to-day operations of our Caboolture branch.

This is a varied hands-on role combining customer handovers, branch operations, inventory management and general customer service. You will generally work independently at the Caboolture branch, with ongoing support from our Brisbane Sales and Operations teams.

This role would suit someone who enjoys taking ownership of their work and takes pride in maintaining a well-organised, customer-focused branch.

Century Trailers is an established Australian business supplying trailers, caravans, aluminium loading ramps, UTE trays, canopies and related products across South East Queensland.

We are looking for a reliable, hands-on and customer-focused Branch Operations Coordinator to take responsibility for the day-to-day operations of our Caboolture branch.

This is a varied hands-on role combining customer handovers, branch operations, inventory management and general customer service. You will generally work independently at the Caboolture branch, with ongoing support from our Brisbane Sales and Operations teams.

This role would suit someone who enjoys taking ownership of their work and takes pride in maintaining a well-organised, customer-focused branch.

Key Responsibilities
Customer Handovers & Customer Service

• Complete customer handovers in a friendly and professional manner, including explaining the operation and safe use of the product, trailer coupling, safe towing procedures, and assisting customers to complete the required registration paperwork

• Welcome walk-in customers and provide general product information

• Refer quotations, pricing enquiries and detailed product or sales enquiries to the Brisbane Sales Team

• Assist customers with general enquiries and provide a positive customer experience

Branch Operations

• Receive and check incoming deliveries

• Maintain accurate stock records and organise products throughout the branch

• Keep the yard, office and display areas clean, safe and well presented

• Ensure products are correctly displayed, presented and ready for customer inspection

• Safely operate a forklift to move and organise trailers and other products around the branch

• Open and close the branch and maintain site security

Inventory & Communication

• Conduct regular stock checks and report discrepancies

• Take photos and provide stock updates to the Brisbane team as products arrive, move or are collected

• Report damaged, missing or incorrect products promptly

• Carry out other reasonable duties to support the smooth day-to-day operation of the branch

About You

We are looking for someone who is:

• Reliable, organised and self-motivated

• Friendly, professional and customer-focused

• Comfortable working independently and taking responsibility for day-to-day branch operations

• Practical, hands-on and willing to perform a variety of duties

• Confident using basic computer and smartphone applications

• Able to communicate clearly with both customers and colleagues

Essential

• Current Australian Driver Licence

• Current Forklift Licence (LF)

• Full Australian working rights

• Physically capable of carrying out general yard duties

Highly Regarded

• Experience safely towing and manoeuvring trailers

• Experience in trailers, caravans, automotive, machinery or related industries

• Previous warehouse, yard, branch or customer service experience

• Trailer customer handover experience

• Basic mechanical aptitude

Full product and customer handover training will be provided.

Working Hours

• Monday to Friday: 9:00 am – 5:00 pm

• Saturday: 9:00 am – 1:00 pm

• Permanent full-time position

What We Offer

• $75,000–$82,000 plus superannuation (depending on experience)

• Stable permanent full-time employment

• Ongoing training and support will be provided across our trailer, caravan and accessory product range

• A varied role combining customer interaction and practical branch operations

• Ongoing product training and support across our trailer, caravan and accessory product range

• Long-term career opportunity with an established and growing Australian business