Branch Member Consultant

HCF; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Family & Friends day

Flexible leave days

Training with travel and accommodation

Ongoing coaching and development

Discounts on HCF products

Job summary

HCF is seeking a Branch Member Consultant in Melbourne to engage members in meaningful needs-based conversations and provide tailored health insurance solutions. You’ll build genuine relationships, understand what matters to members, and help them select appropriate coverage while delivering outstanding in-person service.

The role is based at our Doncaster branch with some Saturday shifts. Training is provided, with travel and accommodation covered, and you’ll join a supportive, growth-oriented

Qualifications

• Experience in customer service or sales preferred.
• Able to understand customer needs and recommend solutions.
• Comfortable with face-to-face service and targets.

Responsibilities

• Use needs-based selling to recommend health, life, and other insurance solutions.
• Build relationships with new and existing members and understand their needs.
• Deliver exceptional face-to-face service and create memorable experiences.
• Identify sales opportunities and work toward individual and team targets.
• Respond to member enquiries, resolve issues, provide solutions.
• Collaborate with branch team and maintain accurate membership records.

Skills

Customer service

Sales experience

Relationship building

Communication

Tools

CRM systems

Job description

Use your sales and customer service skills to make a real difference through meaningful needs-based conversations

About the Role

As a Branch Member Consultant at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund, helping our members make informed healthcare choices that genuinely make a difference.

Through meaningful conversations and a needs-based approach to selling, you’ll build genuine relationships, understand what matters most to our members and recommend tailored health insurance solutions that suit their needs.

You’ll be part of a supportive, collaborative team where you can grow your sales and customer service skills, achieve your goals and make a real impact on members lives.

Fluency in Mandarin and / or Cantonese is highly regarded, enabling you to confidently engage with and support members from diverse cultural backgrounds.

Location & Hours

This full time position is based in our HCF Doncaster Branch.

You will also be required to work 1 - 2 Saturday's per month from 10am - 2pm, with additional pay provided for these shifts.

Flexibility

We offer one Family & Friends day and 3 additional flexible leave days each year, giving you more freedom to recharge, manage personal commitments, and maintain a healthy work-life balance.

Training

We’ll set you up for success from day one! You’ll receive one week of training at our Sydney CBD Head Office commencing 30th November, with all required travel and accommodation costs covered by HCF.

You’ll also receive ongoing coaching and support to help you build confidence, develop your skills and thrive in your new role.

• Key Responsibilities
• Use needs-based selling techniques to recommend tailored health, life and other insurance solutions.
• Build genuine relationships with new and existing members, understanding their individual needs and priorities.
• Deliver exceptional face-to-face service, creating positive and memorable member experiences.
• Identify sales opportunities and work towards individual and team targets while helping members get the most from their cover.
• Respond to member enquiries, resolve issues and provide helpful, solutions-focused support.
• Collaborate with your branch team to achieve shared goals while maintaining accurate membership records and following HCF procedures.

About you

• You’re a natural people person who loves building relationships and making a positive difference.
• You have experience in customer service / sales, with a passion for understanding customer needs and recommending the right solutions
• You’re motivated by achieving goals and enjoy working towards individual and team sales targets
• You’re confident learning new systems and can quickly pick up new processes.
• You thrive in a supportive, collaborative team and adapt well to change.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Purpose-driven passion

We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance

We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.