Branch Member Consultant

HCF; Albury City; On-site; AUD 28,000 - 36,000; Part time

Benefits offered by this job

Flexible working arrangements

50% subsidy on hospital/extras cover

Family-friendly employer

18 weeks parental leave

Mental health and wellbeing programs

Discounts on HCF products and partner/

Job summary

HCF Albury is seeking a Branch Member Consultant to apply your sales and customer service expertise to guide members in informed healthcare choices, face-to-face and over the phone.

This part-time role based in our Albury branch is 22.5 hours per week, with a typical shift pattern Monday to Friday 10am–2:30pm and flexibility. Training in Sydney CBD for one week is provided, with travel and accommodation arranged, plus ongoing coaching to help you succeed.

Qualifications

• Experience in needs-based selling.
• Background in customer service with ability to build rapport quickly.
• Ability to grasp complex computer systems.
• Thrives in a collaborative team environment.
• Adaptable to evolving work practices.

Responsibilities

• Embrace face-to-face and telephone needs-based selling of health, life and other insurance products.
• Resolve member problems beyond expectations.
• Maintain accurate membership information according to policies.

Job description

Use your sales and customer service expertise to make a real difference through meaningful member conversations

About the Role

As a Branch Member Consultant at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices.

Location & Hours

This part-time position is based in our HCF Albury Branch. This position is 22.5 hours per week in total, and our ideal spread of hours is Monday to Friday from 10am - 2:30pm, however we can be flexible depending on the successful candidate!

Flexibility

We offer one Family & Friends day and 3 additional flexible leave days each year, giving you more freedom to recharge, manage personal commitments, and maintain a healthy work-life balance.

Training

Please note there will be one week of training in our Head Office in Sydney CBD (commencing 19th October or 30th November), with travel and accommodation arranged in advance. This training has been designed to help support you and your transition into this role. You will also be provided with consistent, ongoing coaching and support to help you succeed and build confidence.

You will also be required to work full time for approximately 4 weeks during the initial training period.

Key Responsibilities

• Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products. This may also include opportunities to broaden your business development skills outside of the HCF branch and in your local community.
• Ensure resolutions to our members’ problems that go beyond expectations.
• Maintain the accuracy of our membership information in accordance with organisational policies and procedures.

About you

• Possess a keen drive to make a difference in members' lives, with experience in needs-based selling
• Proven background in customer service environments, with the ability to build rapport quickly and confidently.
• Quick to grasp complex computer systems.
• Thrives in a collaborative team environment.
• Adaptable to evolving work practices and needs.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.