Branch Member Consultant

HCF Australia; Adelaide; On-site; AUD 59,000 - 73,000; Part time

Benefits offered by this job

Family & Friends Day

Flexible leave days

Training and coaching

Job summary

HCF Australia is seeking a Branch Member Consultant at our Marion branch in Adelaide, SA. You will greet members face-to-face and via phone, guiding them through health cover decisions with a strong emphasis on service and needs-based selling.

The role is permanent and part-time, with a schedule of three days a week (Mon-Wed) and occasional Saturday shifts, offering a pro rata salary starting around $66K plus super and incentives.

Qualifications

• Experience in needs-based selling and customer service environments.
• Ability to build rapport quickly with members.
• Comfort with computer systems and process-driven work.

Responsibilities

• Engage members through face-to-face and phone interactions to understand their health cover needs.
• Provide resolutions that exceed member expectations and maintain accurate member data.
• Contribute to community outreach and cross-sell related health products as appropriate.

Skills

Needs-based selling

Customer service

Relationship building

Tech savvy

Tools

CRM systems

Job description

Bring your sales expertise to a role with purpose - helping members make informed health cover decisions.

About The Role

As a Branch Member Consultant at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices.

Location & Hours

permanent, part-time position is based in our HCF Marion branch. Our ideal spread of hours is three days a week, working Monday to Wednesday, however we can be flexible depending on the successful candidate! Hours of work are 8:45 am to 5pm. You will also be required to work one to two Saturdays per month from 10am - 2pm with additional pay provided for these shifts.

Flexibility

We offer one Family & Friends Day and three additional flexible leave days each year, giving you more freedom to recharge, manage personal commitments, and maintain a healthy work-life balance.

Training

Please note there will be one week of training in our Head Office in Sydney on 19 October, with travel and accommodation arranged in advance. This training has been designed to help support you and your transition into this role. You will also be provided with consistent, ongoing coaching and support to help you succeed and build confidence.

You will also be required to work full time for approximately four weeks during the initial training period.

Salary

Salaries start at $66K (pro rata) plus super plus incentive!

Key Responsibilities

• Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products. This may also include opportunities to broaden your business development skills outside of the HCF branch and in your local community.
• Ensure resolutions to our members’ problems that go beyond expectations.
• Maintain the accuracy of our membership information in accordance with organisational policies and procedures.

About You

• Possess a keen drive to make a difference in members' lives, with experience in needs-based selling
• Proven background in customer service environments, with the ability to build rapport quickly and confidently.
• Quick to grasp complex computer systems.
• Thrives in a collaborative team environment.
• Adaptable to evolving work practices and needs.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance

We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.