Branch Manager | Canberra

PFD Food Services; Canberra; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Staff discounts

Company vehicle

Staff parking

Discounted accommodation

Incentive program

Job summary

PFD Food Services Canberra is seeking an experienced Branch Manager to lead the Canberra operation, warehouse, transport, administration and customer service functions while driving branch performance, profitability and team engagement.

This leadership role offers autonomy to shape branch success, supported by a national business and an engaged team. You will build strong customer relationships and lead from the front in a dynamic, fast-paced environment.

Qualifications

• Proven leadership experience in operational environments.
• Strong commercial acumen with budgeting and cost management.
• Visible leadership style and passion for developing teams.
• Strong organisational, problem-solving and decision-making skills.
• Ability to balance customer service, operations and commercial outcomes.
• Resilient, solutions-focused approach in fast-paced settings.

Responsibilities

• Lead day-to-day operations of the branch across warehouse, transport and administration.
• Deliver branch EBIT and profitability targets.
• Drive customer growth, retention and service excellence.
• Manage branch costs, inventory levels and operational performance.
• Lead, coach and develop a high-performing team culture.
• Build strong relationships with customers, suppliers and internal stakeholders.
• Maintain high standards across WHS, HACCP, food safety and compliance.
• Identify opportunities to improve efficiency and branch performance.

Skills

Leadership

Budget management

Commercial acumen

People development

Customer service

Operational excellence

Job description

• Play a key role in supporting the Australian economy.
• Discounted food, travel, entertainment, gym membership, staff parking and, + more.
• Salary + STI + Company Vehicle

Company

For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions.

In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers.

In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential.

About this Position

At PFD, we bring people together through food.

We're seeking an experienced Branch Manager to lead our Canberra operation, warehouse, transport, administration and customer service functions while driving branch performance, profitability and team engagement.

This is a leadership role for someone who enjoys being close to the operation, building strong customer relationships and leading from the front. You'll have the autonomy to shape branch success, supported by an experienced team and the backing of a national business.

Why Canberra?

Canberra offers a unique balance of structure, opportunity and lifestyle.

This is the type of role where you'll work with a broad range of stakeholders, contribute to a professional and well-established operation, and see the impact of your leadership across a larger, more complex environment. You’ll be part of a collaborative network, with strong career pathways and the stability that comes with

company vehicle and incentive opportunities on offer, this role presents an exciting opportunity for a leader looking to make a genuine impact.

Key Responsibilities

• Lead the day-to-day operations of the branch across warehouse, transport and administration functions.
• Deliver branch operations, EBIT and profitability targets.
• Drive customer growth, retention and service excellence.
• Manage branch costs, inventory levels and operational performance.
• Lead, coach and develop a high-performing team culture.
• Build strong relationships with customers, suppliers and internal stakeholders.
• Maintain high standards across WHS, HACCP, food safety and compliance.
• Identify opportunities to improve efficiency, productivity and branch performance.

What We’re Looking For

To thrive in this role, you will bring:

• Proven leadership experience within operational environments.
• Strong commercial acumen with experience managing budgets, costs and business performance.
• A visible leadership style and a genuine passion for developing and supporting teams.
• Strong organisational, problem-solving and decision-making skills.
• The ability to balance customer service, operational excellence and commercial outcomes.
• A resilient, solutions-focused approach and the ability to perform in a fast-paced environment.

Bonus points for:

• FMCG or food distribution experience.
• Knowledge of WHS, COR and HACCP requirements.
• Forklift or heavy vehicle licences (training and licensing provided)

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). As part of this position, we are also offering participation in an incentive program.

Culture & Values

Customer Focus

Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.

Respect

Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically.

Passion

Share the passion of making us a successful and dynamic company. Let’s celebrate successes.

Simplicity

Let’s minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company.

Leadership

All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do.

PFD Food Services is committed to being an Equal Employment Opportunity employer.