Branch Manager

Jobtailor; Perth; On-site; AUD 140,000 - 190,000; Full time

Job summary

Jobtailor is seeking an experienced Head of Branch Operations to own the customer experience and lead international freight forwarding and logistics across WA and beyond. You will direct day-to-day branch operations, hold department managers to account, drive revenue growth, ensure regulatory and operational compliance, and build strong networks with customers, suppliers, overseas offices and agents.

This leadership role requires strategic planning, change management and hands-on oversight of

Qualifications

• Proven leadership experience in international freight forwarding, logistics or supply chain ops.
• At least five years of relevant experience.
• Strong WA freight market knowledge and established networks.
• Commercial capability across business development, budgets and profit delivery.
• Demonstrated success leading people and managing change.
• Strong knowledge of international trade, customs, compliance and controls.
• Proficient using logistics, customer and business systems.

Responsibilities

• Own the branch customer experience and act as senior escalation point.
• Lead day-to-day branch operations and manage department heads.
• Ensure import/export, customs, transport and warehouse activities are timely and compliant.
• Protect revenue, develop new opportunities and exceed growth targets.
• Review financial, pipeline, debtor and KPIs.
• Drive continuous improvement and operational risk controls.
• Maintain audit-ready records and act on audit findings.
• Lead workforce planning and succession with HR support.
• Drive use of CargoWise One, Dynamics and other company systems.

Skills

Freight Forwarding

Logistics Management

Supply Chain Operations

Budget Management

Revenue Growth

Change Management

Leadership

Strategic Planning

Tools

CargoWise One

Dynamics

Business Systems

Job description

• Own the branch customer experience and act as the senior escalation point for service issues
• Build relationships with customers, suppliers, overseas offices and agent partners
• Protect existing revenue, develop new opportunities and exceed growth targets
• Lead day-to-day branch operations and hold department managers accountable
• Ensure import, export, customs, transport and warehouse activities are timely, compliant and cost-effective
• Improve local and global operational performance measures
• Provide tools, equipment, capacity and skills for safe, efficient and quality-focused delivery
• Resolve non-conformance and drive continuous improvement
• Own the branch profit and loss result and exceed monthly budget targets
• Control operating costs, resources and revenue allocation
• Review financial, pipeline, debtor and key performance reports
• Ensure strong debtor governance and act on overdue or problem accounts
• Lead, coach and empower direct reports
• Manage workforce planning, recruitment, employee relations, performance, development, retention and succession with Human Resources support
• Ensure compliance with operational blueprints, procedures, policies and delegated authorities
• Maintain knowledge of customs, freight forwarding, licensing, certification and regulatory requirements
• Drive accurate use of CargoWise One, Dynamics and other company systems
• Keep customer, operational and financial records audit-ready
• Act on audit findings, control gaps and operational risks

Requirements

• Proven leadership experience in international freight forwarding, logistics or supply chain operations
• At least five years of relevant experience
• Strong Western Australian freight market knowledge and established customer and supplier networks
• Commercial capability across business development, customer management, budgets and profit delivery
• Demonstrated success leading people, improving performance and managing change
• Strong knowledge of international trade, customs, compliance and operational controls
• Confident use of logistics, customer and business systems
• Clear communication, sound judgement, resilience and ability to build trust across diverse stakeholders

Core Competencies

Demonstrates expertise in international freight forwarding, logistics, and supply chain operations, with a strong focus on customer experience, operational compliance, and financial performance. Proven ability to lead teams, manage change, and drive continuous improvement while maintaining strong relationships with stakeholders.

Highest-signal resume keywords

• Leadership Experience in Freight Forwarding
• Knowledge of International Trade and Customs
• Business Development and Customer Management
• Financial Performance and Budget Management
• Logistics and Operational Compliance

Hard Skills

• Freight Forwarding
• Logistics Management
• Supply Chain Operations
• Operational Controls
• Performance Improvement
• Budget Management
• Revenue Growth
• Customs Compliance
• Change Management
• Workforce Planning

Soft Skills

• Clear Communication
• Sound Judgement
• Resilience
• Trust Building
• Coaching and Empowering

Industry Keywords

• Freight Market Knowledge
• Customer Networks
• Supplier Networks
• Operational Blueprints
• Regulatory Requirements

Tools & Technologies

• CargoWise One
• Dynamics
• Business Systems