Bank Manager - Newcastle

Police Bank Ltd.; Newcastle City Council; Hybrid; AUD 110,000 - 135,000; Full time

Benefits offered by this job

Flexible & hybrid work

Generous parental leave

Wellbeing programs

EAP support

Study leave & professional membership

Job summary

Police Bank seeks a Bank Manager to lead a branch, driving service excellence, sales results and regulatory compliance. The role emphasizes team leadership, business development and end-to-end loan management from application to settlement.

Applicants with senior home lending or relationship management experience are welcome to return to or progress into branch leadership, with flexible hybrid work options and supportive wellbeing programs.

Qualifications

• Proven experience in branch management or senior lending within retail banking.
• Strong leadership with a track record of building high-performing teams.
• Solid understanding of banking operations, lending processes and compliance.
• Excellent communication, problem solving and stakeholder engagement.

Responsibilities

• Lead and oversee all branch operations to deliver high-quality financial services.
• Achieve sales and profitability targets while ensuring regulatory compliance.
• Manage end-to-end member experience from loan application to settlement.
• Develop and implement training, performance feedback and cross-skilling.
• Grow new business through regular offsite visits and relationship management.

Skills

Leadership

Relationship management

Customer service

Banking operations

Lending processes

Compliance

Communication

Tools

CRM systems

MS Office

Job description

Police Bank is one of Australia's fastest growing Mutual Banks. We are a progressive, purpose-driven financial institution, and we pride ourselves on offering a competitive range of financial products and services, all of which have been created with the needs of our members at front of mind.

The Opportunity

The Bank Manager is responsible for leading and overseeing all branch operations to ensure the delivery of high-quality financial services, achievement of sales and profitability targets, and compliance with all regulatory and internal policies. The role combines strong leadership, business development, customer relationship management, and operational excellence to drive branch success.

We also welcome applications from Senior Home Lending Specialists or Relationship Managers who are eager to return to or step into a branch leadership role.

What you'll be doing

Leadership & Team Development

• Ensure a high level of leadership within the branch team, providing regular performance feedback and professional follow-up.
• Identify and implement appropriate training, development, and cross-skilling opportunities to maintain excellence in performance and product knowledge.
• Coordinate and contribute to weekly and monthly meetings, reports, presentations, expense reports, and timesheets.
• Deliver outstanding member service by proactively obtaining feedback to understand and address members' needs, challenges, and perceptions.
• Effectively handle member complaints to minimize disputes and enhance satisfaction.
• Introduce and strengthen relationship management strategies to position the Bank as members' primary financial institution.
• Achieve key performance indicators, including personal and home lending targets.
• Manage the end-to-end member experience for loan products - from application through to settlement - identifying opportunities for growth and engagement.
• Conduct regular offsite visits to generate new business leads and expand into approved new areas.
• Apply continuous improvement processes and recommend enhancements to improve the member experience and product offerings.
• Develop a thorough understanding of all relevant policies and procedures, ensuring consistent and professional application aligned with the Bank's risk appetite.

What we are looking for

• Proven experience in branch management, relationship management, or senior home lending within retail banking.
• Strong leadership skills with a track record of developing high-performing teams.
• Solid understanding of banking operations, lending processes, and compliance requirements.
• Excellent communication, problem-solving, and stakeholder engagement skills.
• A proactive, adaptable approach and genuine passion for delivering outstanding member experiences.

About Us

We know people do their best work when they feel supported, trusted, and connected to purpose.

At Police Bank, you'll find:

• Meaningful work - what you do directly supports our members and community
• Real impact - your ideas and contributions won't get lost in layers
• Trusted environment - we value outcomes over hierarchy
• Flexibility - we support balance in how you work
• Growth - opportunities to develop, stretch, and progress your career

What can we offer you?

Enjoy flexible and hybrid working options, generous parental leave, and unique leave types that support your wellbeing and life circumstances. Access wellbeing programs, EAP support, and regular health initiatives.

Benefit from competitive superannuation, salary packaging options, novated leasing, and exclusive access to financial services and employee discounts. Plus, earn through our referral program.

Grow your career with study support, paid study leave, professional membership reimbursement, and access to online learning resources.

Be celebrated through awards, milestone recognition, birthday perks, and volunteer leave - while contributing to a supportive and purpose-driven workplace.

Police Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status. This role is open to Australian and New Zealand Citizens and permanent residents only.