Branch Manager

Defence Bank; Darwin; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Extra paid leave

Wardrobe allowance

Product discounts

Reward & recognition platform

Job summary

Defence Bank Limited, a member‑owned bank serving the Australian Defence community, seeks a Darwin Branch Manager to lead the team, drive service excellence and ensure compliance with policies while growing our member base.

You will bring three+ years of retail leadership, preferably in financial services, plus a vocational qualification. You’ll coach staff, build strong relationships with stakeholders, and promote Defence Bank’s products across the community.

Qualifications

• Three+ years leading a retail sales team, ideally within financial services.
• Vocational qualification in financial services, sales or leadership.
• Passionate about delivering outstanding service and coaching teams.

Responsibilities

• Lead the Darwin branch team in person to ensure service excellence.
• Foster positive team culture through regular engagement and visits.
• Develop working relationships with a remote leader.
• Promote Defence Bank within Defence, industry partners, and community.
• Promote sales culture and defend product portfolios.
• Ensure branch operations comply with legislation and policies; review lending within delegation.

Skills

Retail leadership

Coaching

Stakeholder management

Sales planning

Education

Vocational qualification in financial services or sales

Tools

Microsoft Office

Job description

Defence Bank is a member‑owned bank with a proud history of serving the Australian Defence community for over 50 years.With 26 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime.

The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.

Recognised as an Australian HR Awards 2026 Excellence Awardee for Employer of Choice and Best Workplace Flexibility Program, Defence Bank combines a strong people-first culture with a commitment to innovation. From flexible ways of working to the adoption of AI-powered tools such as Microsoft Copilot, we empower our people with the technology, support and autonomy they need to do their best work and continue delivering exceptional experiences for our members. It's not just our employees who think Defence Bank is one of Australia's best places to work.

The opportunity.

Reporting to the Regional Manager, this position directly supports our purpose and ensures our members can count on us by leading the branch team to deliver outstanding service and achieve agreed performance outcomes while meeting compliance obligations.

This leadership position is accountable for:

• Leading theDarwin team in person, ensuring operational efficiency, service excellence, with a focus on strong team cohesion and a positive and engaged team.
• Fostering a positive team culture through regular virtual engagement and periodic visits.
• Developing an effective working relationship with a remote leader.
• Proactively promoting Defence Bank within Defence, with Defence Industry partners, and within the broader community to grow our member base and product portfolios.
• Fostering an effective member service and sales culture within the branches to promote our market leading products and services.
• Advocating for Defence Bank by building relationships within the Defence Community to build awareness of our service offering.
• Managing branch operations to ensure ongoing compliance with legislation and Defence Bank’s policies and processes. This may include reviewing and/or approving lending applications within your delegation.

About you.

The successful candidate will have at least three years’ experience leading a retail sales team, ideally within financial services, as well as a vocational qualification in financial services, sales or team leadership.

You’re passionate about delivering outstanding service while keeping your team on track with their goals. A natural coach, you enjoy developing the knowledge and skills of your team and thrive on the challenge of growing a sustainable business.

To be considered, you must have demonstrated experience or skills in:

• Building effective working relationships with stakeholders at all levels.
• Coaching team members to improve/sustain performance.
• Developing, implementing, and achieving local sales/business development plans.
• Facilitating presentations to small and large groups.
• Motivating a team to achieve agreed goals.
• Time management with the ability to handle unplanned interruptions.
• Using Microsoft Office applications to create relevant documents, presentations, and spreadsheets.

The successful applicant will have the opportunity to:

• Deepen their people leadership and operational management skills.
• Grow Defence Bank’s brand, presence, and portfolio.
• Proactively expand and build relationships with key stakeholders at each branch location, enhancing Defence Bank’s reputation and member growth opportunities

We count on you. And you can count on us.

We have a great range of employee benefits including:

• Additional days of paid leave await a successful candidate.
• A generous annual corporate wardrobe allowance.
• Savings and discounts across our range of products and services.
• Access to our internal "reward and recognition" platform - vouchers, discounts, e-cards and much more!

Defence Bank is committed to providing equal opportunities for employment and seek to have a team that reflects our diverse community. We encourage anyone interested in our role and a career at Defence Bank to apply.

All successful candidates will be required to complete employment checks prior to an offer of employment.

Whilst we value and appreciate the time and effort you made to apply for this position, only short-listed applicants with Australian Working Rights will be contacted to discuss their application.

Applications will be reviewed as they are received, and the position may close at any time once a suitable candidate is identified. We encourage interested applicants to submit their applications promptly.