Branch Lending Manager

Westpac; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible work arrangements

Culture, Lifestyle and Wellbeing leave

Learning and development opportunities

Employee mortgage rate discounts

Job summary

Westpac is seeking a Branch Lending Manager in Sydney to be the friendly face for customers applying for home loans and building lasting relationships in our branch network. You will draw on your lending experience and local market knowledge to understand customers' goals, assess needs, and guide them to suitable mortgage products while delivering exceptional service to both new and existing customers.

We offer flexible work arrangements, employee mortgage rate discounts, and opportunities for

Qualifications

• Experience with lending is essential.
• Demonstrated ability to build strong, lasting relationships with customers.
• Excellent communication and interpersonal skills to engage clients and colleagues.
• Proven track record of delivering exceptional customer service in a people-facing role.

Responsibilities

• Drive new business opportunities and rebuild and grow existing relationships.
• Assist Westpac customers with home loan applications and planning.
• Meet with customers to understand financial needs and goals for today and tomorrow.
• Promote and match customers with suitable mortgage products through solid product knowledge.

Skills

Lending experience

Customer service

People skills

Business development

Job description

Job Description

Create your best future and join

Branch Lending Manager

Drive new business opportunities, rebuild and grow existing relationships.

Job Description

Create your best future and join Westpac as a Branch Lending Manager

Drive new business opportunities, rebuild and grow existing relationships.

What's the role?

As a Branch Lending Manager, you will assist Westpac customers with their dream of owning their own home. You'll be one of the friendly faces of our branch for both new and existing customers to meet when it's time to apply for a home loan (or even before then!).

Using your solid understanding of mortgage products and services and the local market, you'll build great relationships with our customers. Service will become second nature to you, as you meet with customers to find out what their financial needs are today - and what goals they have for tomorrow. And then match them up with the financial products that will bring them closer to making those goals a reality.

What do I need?

Experience with lending is essential for your success. Representing the Westpac brand - you'll need to be a people person through and through, someone who thrives on building great relationships from the very first conversation - and maintaining that quality.

• Proven experience working in a customer-facing organisation, particularly in lending.
• Solid people skills to make customers feel confident and well-supported.
• Consistently exceed customer expectations through exceptional service.
• Strong business development skills and the ability to network effectively within the community.

Our Promise to You

We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.

We're all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the 'Diversity, sustainability and flexibility' section.