Branch Lending Manager

Westpac; Morayfield; On-site; AUD 90,000 - 110,000; Full time

Job summary

Westpac is seeking a Branch Lending Manager in Morayfield, Queensland to guide customers through home loan options and financial planning in a friendly, local branch setting.

You will leverage your lending knowledge and people skills to build lasting relationships with customers and identify opportunities to meet their goals, both now and for tomorrow. A strong emphasis on service and community networking is required.

Qualifications

• Experience in customer-facing organisations, particularly lending.
• Strong relationship‑building skills to confidently support customers.
• Consistently exceed customer expectations through good service.

Responsibilities

• Assist customers with home loan applications and needs.
• Represent the Westpac brand within the branch and community.
• Develop local business relationships to grow lending opportunities.

Skills

Lending experience

Customer relationship

Business development

Job description

What’s the role?

As a Branch Lending Manager, you will assist Westpac customers with their dream of owning their own home. You’ll be one of the friendly faces of our branches, for both new and existing customers to meet when it’s time to apply for a home loan (or even before then!). Using your solid understanding of mortgage products and services and the local market, you’ll build great relationships with our customers. Service will become second nature to you, as you meet with customers to find out what their financial needs are today – and what goals they have for tomorrow. And then match them up with the financial products that will bring them closer to making those goals a reality.

What do I need?

Experience with lending is essential for your success. Representing the Westpac brand - you’ll need to be a people person through and through, someone who thrives on building great relationships from the very first conversation – and maintaining that quality.

• Proven experience working in a customer-facing organisation, particularly in lending.
• Solid people skills to make customers feel confident and well-supported.
• Consistently exceed customer expectations through exceptional service.
• Strong business development skills and the ability to network effectively within the community.

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section. We’re all about helping our people grow and succeed. Whether you’re a current employee, trainee, or intern, we’re committed to your career development Check out our FAQs and internal support resources here.