Branch Banking Advisor - Full-Time Customer Focus

CommBank; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

CommBank in Sydney's Rouse Hill branch is seeking a Customer Banking Specialist on a full-time roster. You will advise customers on home loans, business banking and financial services, and help with account maintenance and credit applications.

You will demonstrate in-branch technology and digital banking options, deliver exceptional service in a fast-paced retail environment, and keep the customer at the centre of every decision.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills & the ability to articulate financial terms clearly.
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in a busy, commercial and driven retail environment while seeing the big picture for customers.

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.

Skills

Customer service

Communication skills

Explain financial terms

Questioning skills

Integrity

Teamwork in retail

Job description

CommBank in Sydney's Rouse Hill branch is seeking a Customer Banking Specialist on a full-time roster. You will advise customers on home loans, business banking and financial services, and help with account maintenance and credit applications.

You will demonstrate in-branch technology and digital banking options, deliver exceptional service in a fast-paced retail environment, and keep the customer at the centre of every decision.