Boutique Optical Dispenser & Vision Concierge

George & Matilda Eyecare; Brisbane; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive hourly rate

Team bonus incentives

Generous discounts on frames and lens

Family and friends benefits

Employee Assistance Program (EAP)

Supportive and collaborative team

Job summary

George & Matilda Eyecare is seeking a Full Time Optical Dispenser to join a premium boutique practice, blending patient care with fashion and technical expertise.

You will guide patients to frames and lenses, advise on coatings and lens technologies, and perform workshop tasks while supporting day-to-day operations. Join a collaborative team offering ongoing development and generous staff benefits.

Qualifications

• Excellent communication and customer service skills.
• Confidence engaging with patients in person and over the phone.
• Genuine passion for helping people.
• Strong attention to detail and organisation.
• Proactive, solutions-focused mindset.
• Interest in premium eyewear, style and fashion.
• Cert IV in Optical Dispensing is desirable.

Responsibilities

• Guiding patients in selecting frames and lenses tailored to their needs.
• Providing advice on lens technologies, coatings, and vision solutions.
• Performing basic workshop tasks including adjustments, repairs, and quality control.
• Managing appointments and supporting day-to-day administrative duties.
• Handling stock management, banking, and reporting tasks.
• Maintaining a welcoming and professional practice environment.
• Delivering exceptional customer service at every stage of the patient journey.

Skills

Communication skills

Customer service

Patient engagement

Attention to detail

Organisational skills

Proactive mindset

Premium eyewear

Education

Cert IV in Optical Dispensing

Job description

George & Matilda Eyecare is seeking a Full Time Optical Dispenser to join a premium boutique practice, blending patient care with fashion and technical expertise.

You will guide patients to frames and lenses, advise on coatings and lens technologies, and perform workshop tasks while supporting day-to-day operations. Join a collaborative team offering ongoing development and generous staff benefits.