Boutique Manager - KIVARI

Kivari international; Noosa Shire; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Brand you’ll be proud to represent

Real growth

Real support

Purpose

Competitive package

Job summary

KIVARI is seeking a Boutique Manager for our NOOSA boutique to lead and develop the team, drive sales and ensure exceptional customer service. You’ll manage day-to-day operations, roster staff, coach the team and uphold brand standards while delivering an outstanding in-store experience.

Based in Noosa, you’ll be part of a supportive, sustainability-minded brand with growth opportunities as KIVARI expands its boutique network.

Qualifications

• Previous experience managing a boutique or store, ideally in fashion or premium retail.
• A track record of delivering sales and KPI results.
• Experience leading, coaching and rostering a team.
• Confident with POS, stock and rostering systems.
• Strong communication and organisational skills, and the ability to build genuine relationships with customers and team alike.
• Availability across the full trading week, including weekends and peak trading periods.

Responsibilities

• Sales and KPI performance - drive the boutique’s sales targets and KPIs, and use the numbers to shape what the team does each day.
• Your team - recruit, roster, train, coach and develop the boutique team.
• Customer experience - set the standard for how every customer is looked after, from the first hello through to fittings, styling and follow-up.
• Boutique operations - the day-to-day running of the boutique, including rostering, wage cost and reporting.
• Stock - deliveries, transfers, replenishment, stocktakes and shrinkage.
• Visual merchandising - bring each drop and campaign to life in-store in line with brand direction.
• Clienteling and community - build genuine repeat relationships and grow the local community around the boutique.
• Brand representation - represent KIVARI to the highest standard, in the boutique and at local events.

Skills

Boutique management

Team leadership

Customer service

POS proficiency

Roster planning

Communication

Organisational skills

Tools

POS systems

Stock management

Roster software

Job description

Born in Australia. Belonging everywhere.

We’re looking for a Boutique Manager to lead our NOOSA boutique - building and developing a team, driving results, and making sure every customer who walks through the door leaves feeling genuinely looked after.

ABOUT US

KIVARI is an accessible designer brand with deep coastal roots, founded in Sydney in 2014. Every piece is designed by our team in Australia and crafted with sustainability in mind. With signature design handwriting, quality craft and considered details, we inspire women to feel confident and authentically themselves. Community comes first, quality always - and our boutiques are where that comes to life, where our customers meet us properly for the first time.

ABOUT YOU

You take real pride in your boutique and your team. You know how to set a standard and hold it without standing over people, you’re warm with customers and steady when the floor is busy, and you can read a set of numbers and turn them into a plan for the week.

You’ve built and developed a team before, and you get genuine satisfaction from watching people get better at what they do.

RESPONSBILITIES

Sales and KPI performance - drive the boutique’s sales targets and KPIs, and use the numbers to shape what the team does each day.

Your team - recruit, roster, train, coach and develop the boutique team.

Customer experience - set the standard for how every customer is looked after, from the first hello through to fittings, styling and follow-up.

Boutique operations - the day-to-day running of the boutique, including rostering, wage cost and reporting.

Stock - deliveries, transfers, replenishment, stocktakes and shrinkage.

Visual merchandising - bring each drop and campaign to life in-store in line with brand direction.

Clienteling and community - build genuine repeat relationships and grow the local community around the boutique.

Brand representation - represent KIVARI to the highest standard, in the boutique and at local events.

QUALIFICATIONS

Previous experience managing a boutique or store, ideally in fashion or premium retail.

A track record of delivering sales and KPI results.

Experience leading, coaching and rostering a team.

Confident with POS, stock and rostering systems.

Strong communication and organisational skills, and the ability to build genuine relationships with customers and team alike.

Availability across the full trading week, including weekends and peak trading periods.

WHAT WE OFFER

• A brand you’ll be proud to represent - a close team, a beautiful space, and customers who genuinely love what we make.

• Real growth - as KIVARI expands, we’re committed to helping you develop your skills and your career, with genuine pathways across our boutique network.

• Real support - a leadership team that backs you, and 24/7 confidential support through our EAP plus a paid day off for your birthday.

• Purpose - we design with intention, make with sustainability in mind, and stay close to the community and the coastline that shaped us.

• Competitive package - salary plus a generous team member discount, a quarterly uniform allowance, and boutique incentives when your team hits its targets.

OUR VALUES

Community First

• Quality

Always

• Believe in

What’s Possible

• Always Evolving

This role is based in our NOOSA boutique.

KIVARI is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all. All applications are treated in the strictest confidence.