Boutique Manager - KIVARI

KIVARI; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Team discount

Uniform allowance (quarterly)

Birthday day off

EAP access

Boutique incentives

Job summary

KIVARI is seeking a Boutique Manager for our Burnside location to lead the team, drive results and ensure every customer leaves feeling genuinely looked after.

You’ll recruit, train and coach the boutique team, manage rostering and wage cost, and own stock, VM and clienteling to build a strong local community around the brand.

Qualifications

• Experience managing a boutique or store, ideally in fashion or premium retail.
• Proven track record of delivering sales and KPI results.
• Experience leading, coaching and rostering a team.
• Confident with POS, stock and rostering systems.
• Strong communication and organisational skills, and the ability to build genuine relationships with customers and team alike.
• Availability across the full trading week, including weekends and peak trading periods.

Responsibilities

• Sales and KPI performance - drive the boutique’s sales targets and KPIs, and use the numbers to shape daily activities.
• Your team - recruit, roster, train, coach and develop the boutique team.
• Customer experience - set the standard for how every customer is looked after, from hello to fittings and follow-up.
• Boutique operations - day-to-day running including rostering, wage cost and reporting.
• Stock - deliveries, transfers, replenishment, stocktakes and shrinkage.
• Visual merchandising - bring each drop and campaign to life in-store in line with brand direction.
• Clienteling and community - build genuine repeat relationships and grow the local community.
• Brand representation - represent KIVARI to the highest standard in-store and at local events.

Skills

People leadership

Customer service

Sales targets

Communication

Time management

Tools

POS systems

Stock management software

Roster software

Job description

Born in Australia. Belonging everywhere.

We’re looking for a Boutique Manager to lead our Burnside boutique - building and developing a team, driving results, and making sure every customer who walks through the door leaves feeling genuinely looked after.

ABOUT US

KIVARI is an accessible designer brand with deep coastal roots, founded in Sydney in 2014. Every piece is designed by our team in Australia and crafted with sustainability in mind. With signature design handwriting, quality craft and considered details, we inspire women to feel confident and authentically themselves. Community comes first, quality always - and our boutiques are where that comes to life, where our customers meet us properly for the first time.

ABOUT YOU

You take real pride in your boutique and your team. You know how to set a standard and hold it, leading from the front. You bring warmth to every customer interaction and stay calm and composed on your busiest days. You can also read a set of numbers and turn them into a plan for the week.

You’ve built and developed a team before, and this inspires and motivates you everyday.

RESPONSBILITIES

• Sales and KPI performance - drive the boutique’s sales targets and KPIs, and use the numbers to shape what the team does each day.
• Your team - recruit, roster, train, coach and develop the boutique team.
• Customer experience - set the standard for how every customer is looked after, from the first hello through to fittings, styling and follow-up.
• Boutique operations - the day-to-day running of the boutique, including rostering, wage cost and reporting.
• Stock - deliveries, transfers, replenishment, stocktakes and shrinkage.
• Visual merchandising - bring each drop and campaign to life in-store in line with brand direction.
• Clienteling and community - build genuine repeat relationships and grow the local community around the boutique.
• Brand representation - represent KIVARI to the highest standard, in the boutique and at local events.

QUALIFICATIONS

Previous experience managing a boutique or store, ideally in fashion or premium retail.

A track record of delivering sales and KPI results.

Experience leading, coaching and rostering a team.

Confident with POS, stock and rostering systems.

Strong communication and organisational skills, and the ability to build genuine relationships with customers and team alike.

Availability across the full trading week, including weekends and peak trading periods.

WHAT WE OFFER

A brand you’ll be proud to represent - a close team, a beautiful space, and customers who genuinely love what we make.

Real growth - as KIVARI expands, we’re committed to helping you develop your skills and your career, with genuine pathways across our boutique network.

Real support - a leadership team that backs you, and 24/7 confidential support through our EAP plus a paid day off for your birthday.

Purpose - we design with intention, make with sustainability in mind, and stay close to the community and the coastline that shaped us.

Competitive package - salary plus a generous team member discount, a quarterly uniform allowance, and boutique incentives when your team hits its targets.

OUR VALUES

Community First Quality Always Believe in What’s Possible Always Evolving

This role is based in our Burnside boutique.

KIVARI is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all. All applications are treated in the strictest confidence.