Booking Coordinator

Northern Health; City of Melbourne; On-site; AUD 47,000 - 55,000; Part time

Benefits offered by this job

Flexible leave options

Inclusive workplace

Salary packaging

Professional development

Job summary

Northern Health is seeking a Booking Coordinator to efficiently coordinate interpreting services across all modalities, including onsite, video and telephone.

You will allocate resources, schedule in-house interpreters, manage agency bookings and respond to calls and emails, while contributing to activity reports and cross-team collaboration.

Qualifications

• Proven experience in a similar role, preferably in a healthcare or hospital setting.
• Proficiency in relevant computer applications and scheduling software.
• Familiarity with the medical language services profession.
• An understanding of the role of the interpreter in a CALD patient health care encounter.
• Familiarity with medical terminology and understanding of healthcare procedures and processes.

Responsibilities

• Coordinate interpreting services by allocating in-house and external resources and scheduling interpreters.
• Handle TALS phone calls and email enquiries, providing prompt assistance and operational support.
• Generate booking activity reports and collaborate with interpreters, agencies, staff and consumers to ensure smooth delivery.

Skills

Experience in a similar role

Healthcare setting experience

Customer service focus

Interpreting services understanding

Scheduling coordination

Tools

Scheduling software

Computer applications

Job description

Reference Number:54311:Booking CoordinatorEmployment Type:Casual (CS)Location:Northern Health (All Campuses)

About Northern Health:

As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none.

Northern Health is located in the rapidly growing northern suburbs with projected growth the biggest in the state. With a booming, culturally rich and diverse community, and less than an hour’s drive from the CBD (still within the bounds of Myki and ride-sharing), Melbourne’s North is fast becoming the place to be.

Northern Health are seeking applications from motivated and suitably experienced Booking Coordinator to join the Transcultural and Language Services (TALS) team.

Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne’s rapidly growing outer north.

Services are provided through our six main campuses:

Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn and Mernda Community Hospitals and Kilmore District Hospital. In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park, Mernda and Coburg.

About the Role:

The TALS Booking Coordinator holds a pivotal position in efficiently coordinating interpreting services at Northern Health. Their primary responsibilities include allocating in-house and external resources in line with Northern Health procedures, while also ensuring scheduling the in-house interpreters’ shifts, timely communication of interpreter attendance and following up on interpreting agency bookings.

With a strong focus on customer service, the Booking Coordinator handles TALS phone calls and email enquiries, providing prompt assistance and delivering operational support to ensure the smooth delivery of interpreting services across all modalities, including onsite, video, and telephone. Additionally, the Booking Coordinator actively contributes to the generation of booking activity reports and works collaboratively with interpreters, interpreting agencies, hospital staff and consumers to maintain a smooth delivery of language services at Northern Health.

To be successful in this role you will have:

• Proven experience in a similar role, preferably in a healthcare or hospital setting.
• Proficiency in relevant computer applications and scheduling software.
• Familiarity with the medical language services profession.
• An understanding of the role of the interpreter in a Culturally and Linguistically Diverse (CALD) patient health care encounter.
• Familiarity with medical terminology and understanding of healthcare procedures and processes.

Why work at the Northern Health?

NH offer a range of benefits which support and reward staff both personally and professionally.

Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award-winning Health and wellbeing program and financial benefits.

• Health and Wellbeing programs, including our new ‘Thrive’ program
• Flexibility in the workplace and extra leave options and support
• An inclusive and culturally safe space
• Access to salary packaging & EAP
• Comprehensive Library services for learning, research, clinical decision-making, leisure and wellbeing (onsite and online)

Work with us! Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.