Boarding Student Services Officer

John Paul College; Queensland; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Superannuation 12.75%

4 weeks annual leave

On-site gym & staff pool

Staff parking

Job summary

John Paul College in Queensland seeks a compassionate Boarding Student Services Officer to support the wellbeing, safety and day-to-day life of boarding students. This permanent full-time role sits at the heart of our Boarding Village and works closely with the Boarding Leadership Team, Nursing team and staff to create a nurturing residential environment.

You will manage enquiries, maintain records, coordinate travel and assist with wellbeing initiatives, ensuring students feel known, valued and

Qualifications

• Demonstrated commitment to student wellbeing and pastoral care.
• Ability to build positive relationships within a diverse community.
• Clear written and verbal communication skills.
• Proficiency with digital record systems and documents.

Responsibilities

• Welcome students, families, staff and visitors and manage inquiries.
• Maintain accurate student records and pastoral notes.
• Coordinate travel, airport transfers and boarding administration.
• Support healthy routines and uphold behaviour expectations.
• Uphold child protection and safety procedures, including drills.
• Liaise with Boarding leadership, School Nurses, coaches and International team.
• Assist with TAS sports coordination and related logistics.

Skills

Pastoral care

Student wellbeing

Communication

Record keeping

Interpersonal skills

Discretion

Education

First Aid certificate

Blue Card (Working with Children)

Open Class C Driver Licence

Job description

About the Opportunity

John Paul College is seeking an energetic, compassionate and organised Boarding Student Services Officer to join our Boarding team in a permanent full-time role, commencing January 5, 2027.

This is a meaningful and hands‑on role at the heart of our Boarding Village. You will play a key part in supporting the wellbeing, safety and day‑to‑day experience of our boarding students, helping to create a structured, nurturing and inclusive residential environment where young people can truly thrive.

This role will work closely with our experienced Boarding Leadership Team, our dedicated Boarding Supervisors, and our caring Nursing team to ensure every student feels known, supported and valued within our community.

What We Offer

Employment Type: Permanent full-time commencing 5 January, 2027

Schedule: Monday to Friday 7:30am – 3:45pm with a 40-minute unpaid break daily

Additional Benefits:

• Generous remuneration package including 12.75% superannuation and 17.5% leave loading
• Eligible to access salary packaging through our provider, RemServ
• Excellent leave entitlements, including 4 weeks annual leave and paid parental leave
• Access to our on-campus gym and staff pool
• Discounted tuition fees at John Paul College for staff children
• Complimentary on-campus Outside School Hours Care for staff children
• Corporate discounts with partners such as RemServ, Mazda, Medibank and Commonwealth Bank
• Employee Assistance Program
• Free on-site car parking
• Paid co‑curricular opportunities, including coaching and supporting teams across sport, performing arts, debating, e‑sports, and other activities
• Strong focus on professional development
• Annual flu vaccinations
• Uniform provided

About the Role

No two days in Boarding are the same and that’s part of what makes this role so rewarding!

You’ll be the welcoming face of our Boarding Village, supporting both the daily operations and the students who call it home. This is a hands‑on role that blends administration, supervision, and genuine pastoral care.

In this role, you will:

• Welcome students, families, staff and visitors, and manage calls, enquiries and appointments
• Maintain accurate student records, roll calls and pastoral notes using College systems
• Coordinate travel, airport transfers and general boarding administration
• Build positive, respectful relationships with students and foster a strong sense of belonging
• Support healthy routines and uphold behaviour expectations in a fair and caring manner
• Supervise students, monitor whereabouts and assist with transport to activities
• Uphold child protection, Duty of Care and safety procedures, including emergency drills
• Liaise with Boarding leadership, School Nurses, coaches and the International team to support student wellbeing
• Assist with TAS sports coordination and related logistics
• Above all, you’ll help create a safe, structured and supportive residential environment where students feel known, valued and cared for.

This is a dynamic, people‑focused role suited to someone who thrives on variety and takes pride in making a meaningful difference every day.

About You

You are a caring, resilient and capable professional who genuinely enjoys working with young people. You understand the importance of creating a safe, structured and supportive environment, and you bring calm confidence to everything you do.

To be successful in this role, you will demonstrate:

• A strong commitment to student wellbeing and pastoral care
• The ability to build positive, respectful relationships within a diverse community
• Clear and professional written and verbal communication skills
• Confidence using digital systems and maintaining accurate records
• Sound judgement and discretion when handling sensitive information
• The ability to supervise students and uphold behaviour expectations in a firm, fair and caring manner
• Strong organisational skills and the ability to manage competing priorities
• Resilience and flexibility, maintaining a calm and approachable presence in busy or high‑pressure situations
• Alignment with the College’s mission, values and ethos

Qualifications & Requirements

• Current First Aid qualifications (or willingness to obtain)
• Current Blue Card (Working with Children Clearance), or eligibility to obtain
• Current Open Class C Driver Licence (LR/MR licence willingness advantageous)

Previous experience in a boarding, residential or child‑related environment is desirable, but not essential. We welcome applicants who will bring a bright and positive attitude, professionalism and willingness to learn.

John Paul College is an equal‑opportunity employer, and we encourage candidates from all backgrounds to apply.

The College reserves its right to interview and offer this role prior to the closing date of this advertisement. If you are interested in joining John Paul College, please do not hesitate in applying as soon as possible.

John Paul College is committed to the safety and wellbeing of all children and young people. We embed child safety into everything we do, including how we recruit and support our people. All successful candidates will be required to hold a current Blue Card prior to commencing employment and may be subject to disclosure and suitability checks as part of Queensland's Reportable Conduct Scheme.