Billing Officer

BGIS Global Integrated Solutions Canada; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

BGIS is seeking a Billing Officer for our Sydney CBD office to support high-volume billing, invoicing and service order administration in a hybrid setup. You will collaborate with operational teams, technicians and clients to ensure accurate billing and timely invoicing.

The role requires strong attention to data accuracy, excellent communication, and ability to manage competing priorities in a fast-paced environment.

Qualifications

• Experience in billing, invoicing, and finance administration.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to data accuracy and communication skills.

Responsibilities

• Review billable and non-billable service orders and classify accordingly.
• Audit service orders for documentation, labour hours, materials, and billing accuracy.
• Monitor open service orders and follow up on PO uplifts, client approvals, and suspended orders.
• Review service order ageing and work with teams to ensure timely invoicing.
• Investigate invoice rejections and billing discrepancies; resolve issues.
• Produce invoices and support timely billing across client portfolios.
• Prepare ageing and performance reports for stakeholders.
• Build relationships with technicians, operations, and clients.
• Assist with continuous improvement of billing processes.

Skills

Billing

Invoicing

Finance administration

Accounts administration

Service coordination

Communication

Time management

Excel

Outlook

Word

Tools

Excel

Outlook

Word

Job description

Billing Officer - Sydney CBD

Location: Sydney, NSW

Company: BGIS, Self Perform Department - Service Line Management

Employment Type: Full-Time, Permanent, Hybrid (3 Days Office, 2 Days WFH)

We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of safety, efficiency, and operational excellence.

Purpose of the Role

BGIS is seeking an experienced Billing Officer to support high-volume billing, invoicing, and service order administration activities within our Self Perform business. Reporting directly to the Finance Operations Manager, you will work collaboratively with operational teams, technicians, team leaders, and clients to ensure billing accuracy, timely invoicing, and effective management of service order workflows.

This role is ideal for someone who enjoys working in a fast-paced environment where priorities move quickly and there is always something new to work on. You'll be a strong communicator who is comfortable building relationships across the business, contributing to a supportive team environment, and managing your own workload while also working collaboratively with colleagues.

Key Responsibilities

• Review billable and non-billable service orders and ensure appropriate classifications are applied.
• Audit service orders to verify documentation, resolution notes, labour hours, materials, activity types, and billing accuracy.
• Monitor open service orders and proactively follow up outstanding items including purchase order uplifts, client approvals, and suspended work orders.
• Review service order ageing and work with operational teams to ensure timely completion and invoicing.
• Investigate and resolve invoice rejections, missing documentation, and billing discrepancies.
• Produce invoices and support timely billing activities across multiple client portfolios.
• Monitor purchase requisitions, fulfilment status, and associated workflows.
• Prepare ageing reports, performance reports, and billing updates for operational stakeholders.
• Build positive working relationships with technicians, operational teams, clients, and support functions.
• Assist with continuous improvement initiatives to support billing accuracy and operational efficiency.

Education, Experience & Skills

Essential:

• Previous experience within billing, invoicing, finance administration, accounts administration, service coordination, or a similar role.
• Experience working within a high-volume transactional environment.
• Strong attention to detail and commitment to data accuracy.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines.
• Strong organisational and time management skills.
• Ability to work independently while remaining an active and supportive team member.
• Intermediate Microsoft Office skills including Excel, Outlook, and Word.
• A positive approach to learning new systems and processes.

Desirable:

• Experience in facilities management, maintenance, trade services, construction, or service delivery environments.
• Exposure to service order management, invoicing systems, purchase orders, or workflow platforms.
• Experience liaising with operational teams, technicians, and clients.
• Experience preparing reports and analysing transactional data.
• Understanding of maintenance or field service operations.

Workplace Flexibility

To support your growth, this position will initially be based from our World Square office in Sydney CBD, conveniently located close to public transport and featuring end-of-trip facilities.

This role offers a hybrid working arrangement of 3 days in the office and 2 days working from home.

Why Join BGIS?

• Spot recognition vouchers and $2,000 employee referral bonus.
• Access to Flare for discounts across retailers, energy, utilities & much more!
• Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers.
• AFR Best Places to Work 2024 & 2025.
• Winner of Inspiring Workplaces Award 2025.
• Career progression through secondments & internal mobility.
• Health perks including EAP, wellness programs & flu vaccinations.
• Service recognition awards for milestone anniversaries.
• Recognised by WORK180 as a Top 5 Employer for career development opportunities.

BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.

To be successful in the role, applicants must have full working rights in Australia.