Bill to Cash – SME - SAP

Kraft Heinz; Cairns Regional; On-site; AUD 120,000 - 150,000; Full time

Job summary

Kraft Heinz seeks a Bill to Cash Subject Matter Expert (SME) to support the ANZ SAP S/4 implementation. You will partner with the Stream Lead, project team, and business stakeholders to design end-to-end processes, document requirements, and contribute to readiness, testing, and adoption across the project lifecycle.

Responsibilities include facilitating workshops, validating current-state processes, and ensuring effective change and readiness activities in a dynamic, matrix environment.

Qualifications

• Experience documenting requirements and translating business needs into practical solutions.
• Experience supporting workshops and delivery activities (e.g., testing, training, implementation).
• Strong communication and collaboration in a matrix environment.

Responsibilities

• Provide Bill to Cash SME input across design, build, and deployment.

Skills

Bill to Cash

Process improvement

Workshop delivery

Documentation

Education

Bachelor’s degree

Tools

SAP

Job description

Job Description

Bill to Cash Subject Matter Expert (SME) - SAP

Role Summary

The Bill to Cash SME provides functional expertise and business process knowledge for the ANZ SAP S/4 implementation. Working with the Stream Lead, project team, and business stakeholders, the role supports end-to-end process and system design, documents and validates business requirements, and contributes to readiness, testing, and adoption across the project lifecycle.

Key Responsibilities

• Provide Bill to Cash domain SME input across design, build, and deployment.

• Document and validate current-state processes and business requirements (including pain points/opportunities).

• Support future-state process and solution design aligned to SAP S/4 and business needs.

• Participate in workshops/design discussions; review and validate proposed process/system changes.

• Support issue and risk management within the stream (process, data, solution), including escalation where required.

• Contribute to testing (scenario input, execution support, defect triage, outcome validation).

• Support change and readiness activities (process documentation, training inputs, communications, adoption support).

• Maintain strong stakeholder relationships and provide regular updates to the Stream Lead.

• Work in line with Kraft Heinz Food Safety, Environmental, Health and Safety, Ethics, and Human Resources policies and uphold Kraft Heinz values.

• Strong Bill to Cash functional knowledge; effective communicator and collaborator in a matrix environment.

• Strong problem-solving skills and ability to manage priorities and timelines.

• Ability to travel on a routine basis.

Skills and Experience

• Bachelor’s degree.

• Experience in process improvement and/or project, transformation, or system-related initiatives.

• Able to document requirements and processes and translate business needs into practical solutions with cross-functional stakeholders.

• Experience supporting workshops and delivery activities (e.g., testing, training, implementation).

• Comfortable working in a changing environment with competing priorities.

• SAP/ERP or large-scale system implementation experience is advantageous.

• Strong Bill to Cash functional knowledge; effective communicator and collaborator in a matrix environment.

• Strong problem-solving skills and ability to manage priorities and timelines.

• Ability to travel on a routine basis.

Location(s)

Freshwater

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.