Bilingual Incident Management Engineer - Spanish/English

Amazon Inc.; Melbourne; Sur place; AUD 110 000 - 170 000; Plein temps

Résumé du poste

Amazon Web Services (AWS) is seeking an Incident Management Engineer to join the AWS Support team in Australia to own incident response for critical workloads and drive coordination with customers and engineering teams. You will lead communications, manage incidents end-to-end, and contribute to post-incident improvements.

This global role requires strong Spanish and English, 3+ years in incident management, and a Bachelor’s degree or 6+ years of related IT experience.

Qualifications

• Business level Spanish and English, verbal and written.
• 3+ years demonstrable Major Incident / Problem Manager experience.
• 5+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role.

Responsabilités

• Drive resolution of large-scale customer impacting incidents as part of a team rotation.
• Lead critical escalations collaborating with Engineering Teams.
• Provide incident response/management including leading calls with participants.
• Contribute to Problem Records for customers and monitor metrics in real time.
• Prioritize and own emerging customer issues from start to finish.
• Coordinate communications during high impact events and drive operational improvements.

Connaissances

Spanish

English

Formation

Bachelor's degree in Computer Science or related field

Description du poste

Amazon Web Services (AWS) is seeking an Incident Management Engineer to join the AWS Support team in Australia to own incident response for critical workloads and drive coordination with customers and engineering teams. You will lead communications, manage incidents end-to-end, and contribute to post-incident improvements.

This global role requires strong Spanish and English, 3+ years in incident management, and a Bachelor’s degree or 6+ years of related IT experience.