Bilingual Incident Management Engineer (Korean/English)

Amazon Inc.; Sydney; On-site; AUD 150,000 - 210,000; Full time

Job summary

Amazon Web Services Australia Pty Ltd is seeking an Incident Management Engineer (Korean/English bilingual) to lead incident response for mission‑critical workloads. You will coordinate emergency responses, drive resolution during large incidents, and engage with engineering teams to manage complex customer escalations.

The role requires strong communication and ownership across time zones. The successful candidate will join a global team, work a 9am–5pm AEST core schedule with some weekends and

Qualifications

• Business level Korean and English, verbal and written
• 5+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications
• 5+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role
• Bachelor’s degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience)
• Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)

Responsibilities

• Drive the resolution of large scale customer impacting incidents as part of a team rotation
• Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
• Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads
• Contribute to Problem Records for customers
• Conduct continuous real‑time proactive monitoring of customer metrics
• Prioritize, manage, and own emerging and developing customer issues from start to finish
• Monitor and manage communications during high impact events via relevant channels
• Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
• Lead projects and teams to drive operational improvements
• Create and review documentation; design/influence new standard operating procedures
• Identify and troubleshoot recurring platform issues and own projects to drive improvements
• Mentor peers in your areas of technical and operational strength
• Perform other duties as required by the organization

Skills

Korean language

English language

Incident Management

Problem Management

Support Engineering

Education

Bachelor’s degree or 6+ years experience

Job description

Amazon Web Services Australia Pty Ltd is seeking an Incident Management Engineer (Korean/English bilingual) to lead incident response for mission‑critical workloads. You will coordinate emergency responses, drive resolution during large incidents, and engage with engineering teams to manage complex customer escalations.

The role requires strong communication and ownership across time zones. The successful candidate will join a global team, work a 9am–5pm AEST core schedule with some weekends and