Behaviour Support Admin & Compliance Officer

Hireup; City of Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

12 weeks paid parental leave

Learning & development allowances

Wellbeing discounts

Job summary

Hireup is seeking an Administration Officer (Behaviour Support) to deliver end-to-end support for clients with behaviour support needs on our platform. The role focuses on reviewing shift documentation, incident reporting and compliance to ensure high-quality platform support.

You will engage with client support workers, manage training logistics, renewals and safety audits to maintain service excellence for disability and aged care users across Australia.

Qualifications

• Experience handling high-volume reporting, data entry and process-based tasks.
• Exceptional customer service and communication skills with external stakeholders via phone, email and Zoom.
• Strong interpersonal skills with emotional intelligence and sound judgment in complex situations.
• Exceptional organisational skills and reliability for fast-moving administrative workflows.

Responsibilities

• Review shift documentation and log compliance data.
• Monitor incident documentation and statutory reporting timeframes.
• Be primary contact for client’s support workers and provide guided support.
• Coordinate annual plan renewals and worker training logistics, plus safety risk audits.

Skills

High-volume reporting

Data entry

Stakeholder comms

Relationship building

Organization skills

Disability sector knowledge

Job description

Hireup is seeking an Administration Officer (Behaviour Support) to deliver end-to-end support for clients with behaviour support needs on our platform. The role focuses on reviewing shift documentation, incident reporting and compliance to ensure high-quality platform support.

You will engage with client support workers, manage training logistics, renewals and safety audits to maintain service excellence for disability and aged care users across Australia.