Beauty Retail Team Lead — Customer Experience & Growth

The Body Shop Australia Pty Ltd; Green Hills; On-site; AUD 60,000 - 61,000; Full time

Job summary

The Body Shop Australia is seeking an Assistant Manager in Green Hills, NSW. This leadership role shares responsibility with the Store Manager to drive store performance, deliver retail excellence, and engage customers with a strong sales focus.

You will coach staff, manage day‑to‑day operations, and leverage product knowledge to meet targets while maintaining brand standards and a positive store culture.

Qualifications

• Retail leadership experience preferred.
• Strong ability to coach and develop a team.
• Proven track record in achieving sales targets and delivering customer excellence.

Responsibilities

• Lead store operations to deliver retail excellence and strong sales results.
• Coach and develop team to provide outstanding customer service and experience.
• Coordinate between customers, team, and store manager to meet KPIs and targets.
• Support learning and development programs and drive incentives tied to performance.

Skills

Leadership

Customer service

Team coaching

Planning & organising

Data-driven decisions

Communication

Flexibility

Job description

The Body Shop Australia is seeking an Assistant Manager in Green Hills, NSW. This leadership role shares responsibility with the Store Manager to drive store performance, deliver retail excellence, and engage customers with a strong sales focus.

You will coach staff, manage day‑to‑day operations, and leverage product knowledge to meet targets while maintaining brand standards and a positive store culture.