Bass Coast - Duty Captain

Aligned Leisure; Wonthaggi; On-site; AUD 34,000 - 44,000; Part time

Job summary

Aligned Leisure is seeking a Duty Captain to oversee daily operations at Bass Coast Leisure & Cowes Outdoor Pool. You will ensure safety, cleanliness, and on-time program delivery while leading a service-focused team.

In this casual role, you will monitor OH&S compliance, coordinate staff rosters, engage with members, and drive exceptional customer experiences across all touchpoints.

Qualifications

• First aid certificate is required.
• CPR certification is required.
• WWCC for workers over 18 years.
• Lifeguard qualifications are required.
• Aquatics Technical Operator Certificate is required.

Responsibilities

• Lead daily facility operations with focus on safety and presentation.
• Manage staff rosters and supervise the service delivery team.
• Coordinate compliance with OH&S and environmental procedures.
• Address customer issues promptly to ensure high service levels.
• Support programs and memberships to maximise engagement.

Skills

Leadership

Customer service

OH&S awareness

Education

First aid certificate

CPR certificate

WWCC

Lifeguard qualifications

Aquatics Technical Operator Certificate

Job description

About Aligned Leisure Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 53 leisure centres, community stadiums, pools, gyms, skate parks, gymnastics programs, theatres and other facilities throughout Victoria and New South Wales. At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships. We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you. Child Safety Commitment: Aligned Leisure is committed to the safety of children. We want all children who attend our facilities and/or are in our care to be safe, happy and empowered. We are committed to the safety, protection, participation and empowerment of all children by implementing Child Safe Standards and providing a safe and supportive environment for all children. We make sure that children are not exposed to any form of harmful conduct or abuse and each child is empowered to participate in decisions that affect them and to share any concerns they may have. The Duty Captain will manage all facility operations during their rostered shift. They are ultimately responsible for the safety and experience of all customers. They have the authority to make the necessary decisions to ensure the highest levels of safety and customer experience are maintained at all times. They will take pride in operating such an important community asset and ensure that all areas are presented immaculately and maintained to the highest standards at all times. The Duty Captain will work relentlessly to implement the Aligned Leisure purpose of connecting to thrive and win, values of aware, disciplined, relentless and united, and associated behaviours throughout the entire team. This is a casual role for Bass Coast Leisure & Cowes Outdoor Pool.

1. Daily operation of the facility

• Conduct regular internal and external facility walkthroughs demonstrating leadership and monitoring cleanliness, presentation, service quality and safety.
• Troubleshoot facility, plant and equipment issues as required.
• Engage approved suppliers to undertake maintenance as required, minimising downtime.
• Detailed and timely reporting of maintenance items to contract leadership and Council as appropriate.
• Liaise with user groups and service delivery staff to direct, coordinate to ensure that the facility is set up for programs as required.
• Staff leadership and supervision across the entire service delivery team.
• Coordination of staff rosters, breaks and changes.
• Educate all staff on the shifts activities to ensure they are prepared to deliver the best possible service.
• Support staff to maximise sales opportunities for all programs and memberships.
• Assist staff to minimise wait times, especially at the front desk and on the phones.
• Ensure the facility opens on time and programs start on time.
• Transition facility management to the next Duty Captain or ready for the following day.
• Ensure all reports, checklists and procedures are completed and signed off.

2. Health and safety of all staff and customers

• Maintain an understanding of all relevant aspects of the OH&S and Environmental Management Systems.
• Implement and monitor compliance to policies and procedures.
• Implement and document hazard and environment inspections, risk assessments, risk controls and corrective actions.
• Ensure health and safety is discussed with all staff, on every shift.
• Oversee the evacuation the facility in accordance with procedures as required.
• Act as Chief Warden for the facility.
• Investigate all incidents and implement actions to prevent reoccurrence, maintaining written records.
• Risk-assess work instructions to identify any hazards and take action to rectify any identified risks.
• Ensure the dissemination of OH&S, Risk and Environment information to staff relevant to their roles and responsibilities.
• Facilitate and monitor rehabilitation of injured workers as per their return-to-work plan.
• Ensure all employees and contractors are inducted and receive regular training as required.

3. Customer complaint and dispute resolution

• Authority to solve customer issues on the spot, without the need to seek approval from a member of the management team.
• Ensure all complaints are followed up in a timely manner.
• Actively seek customer feedback on service levels.

4. Outstanding service delivery to all customers and stakeholders

• Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers. The Duty Captain will be relentless in identifying opportunities to provide exceptional service and will continuously ask themselves, "How would I want a member of my family to be treated in this situation?"
• Lead and deliver on our customer charter and service standards. The Duty Captain may be required to undertake other tasks as directed by the Centre Captain / Head of Facilities, Safety & Environment or other senior leaders. The Duty Captain will also undertake regular direct service shifts and must be regularly visible across all facilities.

ESSENTIAL QUALIFICATIONS AND EXPERIENCE:

All Duty Captains must hold or be willing to attain;

• First aid Certificate
• CPR Certificate
• WWCC (if over 18yrs)
• Lifeguard qualifications.
• Aquatics Technical Operator Certificate