Seasonal Lifeguard

Aligned Leisure; Melbourne; Sur place; AUD 34 000 - 44 000; Plein temps

Résumé du poste

Aligned Leisure invites a Seasonal Lifeguard to support our aquatic operations across Cardinia’s pool locations during the busy summer period. You will supervise the aquatic environment, assist with rescues and first aid, and help maintain safety and exceptional customer service for families and visitors.

Applicants should have current first aid, CPR and lifeguard qualifications; Police Check and Working with Children’s Check may be required. A welcoming team culture awaits.

Qualifications

• The successful applicant must hold or be willing to attain first aid, CPR and pool lifeguard qualifications
• Previous experience in lifeguarding or customer experience desired
• The position may be subject to pre-employment checks such as a Police Check and Working with Children’s Check

Responsabilités

• Regularly perform supervisory circuits to ensure constant supervision of the aquatic environment and customers.
• Perform duties in line with procedures and training.
• Monitor aquatic customer numbers to ensure supervisory ratios are maintained at all times.
• Perform aquatic rescues as required.
• Administer first aid to customers as required.

Connaissances

First aid

CPR

Lifeguard

Customer experience

Safety awareness

Description du poste

About Aligned Leisure Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 53 leisure centres, community stadiums, pools, gyms, skate parks, gymnastics programs, theatres and other facilities throughout Victoria and New South Wales. At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships. We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you. Child Safety Commitment: Aligned Leisure is committed to the safety of children. We want all children who attend our facilities and/or are in our care to be safe, happy and empowered. We are committed to the safety, protection, participation and empowerment of all children by implementing Child Safe Standards and providing a safe and supportive environment for all children. We make sure that children are not exposed to any form of harmful conduct or abuse and each child is empowered to participate in decisions that affect them and to share any concerns they may have.

KEY RESPONSIBILITIES

1. Aquatic supervision
   • Regularly perform supervisory circuits to ensure constant supervision of the aquatic environment and customers.
   • Perform duties in line with procedures and training.
   • Monitor aquatic customer numbers to ensure supervisory ratios are maintained at all times.
   • Perform aquatic rescues as required.
   • Administer first aid to customers as required.
   • Ensure accurate recording and reporting of all accidents, incidents and customer feedback.
   • Operate any equipment in line with training and procedures.
   • Encourage fun aquatic play, especially amongst children and families.
   • Educate customers on appropriate aquatic etiquette.
   • Ensure customers are well informed, including lane and program signage.
   • Welcome and educate new participants so they feel comfortable in the aquatic environment.
   • Ensure that the facility is set up for programs, liaising with user groups and other staff as required.
2. Health and safety of all staff and customers
   • Identify potential risks to safety and take steps to reduce those risks.
   • Implement and monitor compliance to policies and procedures.
   • Discuss health and safety with other staff, on every shift.
   • Oversee the evacuation of the aquatic environment in accordance with procedures as required.
   • Act as the Area Warden for the aquatic area.
   • Risk-assess work instructions to identify any hazards and act to rectify any identified risks.
   • Ensure the dissemination of OH&S, Risk and Environment information to any staff working in the aquatic area relevant to their roles and responsibilities.
3. Pool plant, equipment and presentation
   • Conduct pool water quality tests as per procedures or directed by the Duty Captain.
   • Liaise with the Duty Captain on all maintenance and pool plant matters.
   • Take responsibility for all aquatic equipment, ensuring its safe use and storage.
   • Ensure the highest levels of cleanliness and presentation at all times.
   • Ensure loose rubbish is constantly cleared from the aquatic area.
   • Ensure pool deck, change rooms and plant are, at shift conclusion, left in a hygienic manner.
   • Undertake aquatic cleaning duties as required.
   • Ensure all reports, checklists and procedures are completed and signed off by the Duty Captain.
4. Outstanding service delivery to all customers and stakeholders
   • Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers. The Lifeguard will be relentless in identifying opportunities to provide exceptional service and will continuously ask themselves, "How would I want a member of my family to be treated in this situation?"
   • Lead and deliver on our customer charter and service standards. The Lifeguard may be required to undertake other tasks as directed by the Duty Captain or other senior leaders.
   • Seasonal Lifeguards must be available to work throughout the busy summer months across Cardinia’s five pool locations.

ESSENTIAL QUALIFICATIONS AND EXPERIENCE

• The successful applicant must hold or be willing to attain first aid, CPR and pool lifeguard qualifications
• Previous experience in lifeguarding or customer experience desired.
• The position may be subject to relevant pre-employment checks such as a Police Check and must maintain a current Working with Children’s Check or equivalent.

PERSONAL ATTRIBUTES

• Focused on the customer experience.
• Understands, enjoys and is highly motivated to work in community sport and leisure.
• High level communication and consultation skills, including a commitment to open, honest, two-way and frequent communication.
• Decision making skills, including the ability to consult and gather information, consider alternatives, communicate decisions and review outcomes in a timely manner.
• The ability to provide coaching and mentoring to staff.
• Conflict resolution skills.
• The ability to delegate, empower and engage staff.
• A commitment to professionalism and accountability.