Bar Team Lead — Service Excellence & Growth

Crown Resorts Limited; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Complimentary meals on shift

Employee discounts across Crown venues

Career development opportunities

Job summary

Crown Resorts in Melbourne is seeking an enthusiastic hospitality leader to assist the Bar Manager in overseeing day-to-day operations of a Crown Melbourne bar venue, delivering exceptional guest experiences and upholding Crown's standards.

You will develop and coach a high-performing team, drive service excellence in a fast-paced environment, and contribute to achieving financial and operational objectives while ensuring compliance and safety.

Qualifications

• Proven experience in an Assistant Bar Manager or Food & Beverage leadership position.
• Experience working in bar, restaurant, hotel or high-volume hospitality environments.
• Strong communication, problem-solving and stakeholder management capabilities.
• Experience managing service standards, operational compliance and workplace procedures.

Responsibilities

• Support the Bar Manager in leading the day-to-day operation of Crown Melbourne's bar venues, ensuring exceptional service standards and memorable guest experiences.
• Coach, motivate and develop team members, fostering a positive and engaged workplace culture.
• Drive operational excellence through effective service delivery, outlet readiness and team communication.
• Lead by example on the floor, providing hands-on support during service and championing Crown's service standards.
• Assist in achieving financial and commercial objectives through labour management, cost control and revenue growth initiatives.
• Build strong relationships with guests to maximise satisfaction and create memorable experiences.
• Support compliance, safety and responsible service requirements while maintaining the highest operational standards.

Skills

Leadership

Team coaching

Service delivery

Stakeholder management

Job description

Crown Resorts in Melbourne is seeking an enthusiastic hospitality leader to assist the Bar Manager in overseeing day-to-day operations of a Crown Melbourne bar venue, delivering exceptional guest experiences and upholding Crown's standards.

You will develop and coach a high-performing team, drive service excellence in a fast-paced environment, and contribute to achieving financial and operational objectives while ensuring compliance and safety.