Bar Team Lead: Service Excellence & Guest Experience

Crown Resorts; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Career development opportunities

Complimentary meals on shift

Restaurant, Bar & Hotels discounts

Collaborative hospitality environment

Job summary

Crown Resorts in Melbourne is seeking an experienced Assistant Bar Manager to lead a high-volume bar venue. You will coach a diverse team, drive service excellence and partner with the Bar Manager to achieve operational and guest-satisfaction goals.

Join Crown Melbourne to influence daily operations, uphold safety standards and deliver memorable guest experiences in a fast-paced hospitality environment.

Qualifications

• Proven experience in an Assistant Bar Manager or Food & Beverage leadership role.
• Experience in bar, restaurant, hotel or high-volume hospitality settings.
• Strong understanding of bar operations, team leadership and service delivery.
• Ability to coach, develop and inspire diverse hospitality teams.
• Exceptional guest service and a passion for memorable experiences.
• Excellent communication, problem-solving and stakeholder management skills.
• Experience managing service standards, compliance and procedures.

Responsibilities

• Support the Bar Manager in leading day-to-day operation and delivering service excellence.
• Coach and develop team members to foster a positive workplace culture.
• Drive operational excellence through service delivery, outlet readiness and communication.
• Lead by example on the floor, providing hands-on support during peak service.
• Assist in achieving financial and commercial objectives through labour control and revenue initiatives.
• Build strong guest relationships to maximise satisfaction.
• Support compliance, safety and responsible service requirements.

Skills

Bar leadership

Team coaching

Guest service

Operational excellence

Cost control

Stakeholder management

Communication

Job description

Crown Resorts in Melbourne is seeking an experienced Assistant Bar Manager to lead a high-volume bar venue. You will coach a diverse team, drive service excellence and partner with the Bar Manager to achieve operational and guest-satisfaction goals.

Join Crown Melbourne to influence daily operations, uphold safety standards and deliver memorable guest experiences in a fast-paced hospitality environment.