Bar & Gaming Attendant - Mt Pleasant Tavern

ALH Hotels; Mackay Regional; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Staff discount

Wellbeing support

Job summary

ALH Hotels at Mt Pleasant Tavern is seeking a Bar & Gaming Attendant to join a friendly team. You will provide memorable service across the bar and gaming room, handle cash, and assist with Keno and TAB operations.

A strong customer focus and teamwork are essential, with RSA and RSG credentials required and flexibility for shift work. This role offers the chance to grow within the ALH Hotels and Endeavour Group network, with opportunities to learn gaming operations while delivering top-tier

Qualifications

• Current RSA certificate is required.
• Current RSG certification is essential.
• Experience handling cash and gaming transactions.
• Demonstrated customer service and teamwork.

Responsibilities

• Be the face of the floor, delivering friendly service at the bar and in the gaming room.
• Manage bar and gaming duties including Keno and TAB as required.
• Ensure accurate cash handling and closing procedures with the team.
• Support gaming/wagering team and adapt to guest needs as they arise.

Skills

RSA

RSG

Cash handling

Customer service

Team player

Job description

About The Role

Bar & Gaming Attendant | Mt Pleasant Tavern

“Let’s go to the pub!” Chances are, it’s one of ours. As the cornerstone of over 350 Australian communities, ALH owns and operates more pubs than anyone. And with passion on tap, our team adds to every pub’s story.

We are currently recruiting for passionate and proactive Bar and Gaming Attendant to join the friendly and professional team at Mt Pleasant Tavern. As a Bar and Gaming Attendant you will be responsible for providing friendly and professional customer service across our bar and gaming room. The successful applicant will be energetic, enthusiastic and will need to demonstrate: Experience performing bar, gaming, Keno, TAB and cash handling duties including opens and closes or the motivation to quickly learn Exceptional customer service skills with a friendly can-do attitude Success in working in a team environment and the flexibility to handle changing customer needs A history of exceeding expectations in all work areas Availability for weekly day, night and weekend shifts is a must Current RSA RSG are essential

A day in the life of a Bar & Gaming Attendant:

• Be the face of the floor, connecting with guests and making sure every visit is a memorable one.
• Share your passion for our products and recommend the perfect drink to make a guest's day.
• Deliver top-notch customer service and make every interaction fun and memorable.
• From the first pour of the day to the final lock-up, you'll be on the front lines, making sure our standards are sky-high and the experience is one to remember.
• Help the gaming and wagering team when needed and legally able.

What do we need from you

Inherent Requirements

This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About You

You’re a natural at making people feel welcome and have a knack for the little details. You’re a team player who is motivated to create magic for both guests and teammates. You have a current RSA, RSG and flexible availability. Some gaming experience or willingness to learn would also be an asset.

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands, not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.