Banking Relationship Specialist — Flexible Hours

BOQ; Australia; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible working arrangement

Discounted financial products

Salary sacrificing options

Paid parental leave

Purchase additional annual leave

Discounted private health insurance

Employee Assistance Program

Employee network groups

Pride in Diversity membership

Inclusive workplace culture

Job summary

BOQ Group is seeking a Customer Relationship Specialist to deliver outstanding service, identify financial needs, and refer to specialists where needed. You will build relationships through proactive engagement and lead management, while supporting loan maintenance and coaching Customer Service Officers.

Join a driven, supportive team and enjoy flexible working arrangements within Australia, with a focus on community and customer outcomes.

Qualifications

• Experience in customer service, preferably in banking or financial services.
• Ability to learn and use financial systems with accuracy and speed.
• Excellent written and verbal communication with attention to detail.
• Proactive in identifying customer needs and referrals.

Responsibilities

• Deliver outstanding customer service to explore financial needs.
• Provision relevant financial products and services and refer to specialists as required.
• Develop customer relationships through regular contact and proactive lead management.
• Support loan maintenance needs and coach Customer Service Officers.

Skills

Customer service

Relationship building

Communication skills

Lead management

Job description

BOQ Group is seeking a Customer Relationship Specialist to deliver outstanding service, identify financial needs, and refer to specialists where needed. You will build relationships through proactive engagement and lead management, while supporting loan maintenance and coaching Customer Service Officers.

Join a driven, supportive team and enjoy flexible working arrangements within Australia, with a focus on community and customer outcomes.