Banking Customer Experience Specialist

Boq Group; Australia; On-site; AUD 42,000 - 62,000; Full time

Job summary

BoQ Group in Australia is seeking a Customer Service Officer to be the first point of contact in the branch, delivering exceptional service while helping customers explore current and future financial needs.

You will handle transactions, educate customers on digital banking, and engage in needs-based conversations to generate opportunities in personal banking and lending. A proactive team player will thrive, and prior banking or sales experience is not required.

Responsibilities

• Handle transactions and assist customers at the branch.
• Educate customers on digital banking features and security.
• Engage in needs-based conversations to identify personal banking and lending opportunities.

Job description

Job Description

BOQ Group is seeking a Customer Service Officer in Australia to be the first point of contact in the branch, delivering exceptional service while helping customers explore current and future financial needs.

You will handle transactions, educate customers on digital banking, and engage in needs-based conversations to generate opportunities in personal banking and lending. A proactive team player will thrive, and prior banking or sales experience is not required.