Banking Customer Service Specialist (Digital Solutions)

BOQ; Australia; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangement

Discounted financial products

Salary-sacrifice options

Paid parental leave

Purchase additional annual leave

Discounted private health insurance

Employee Assistance Program (EAP)

Access to employee network groups

Job summary

BOQ Group in Australia is seeking a Customer Service Officer to start a career in banking. You will be the first point of contact in-branch, delivering friendly, efficient service and assisting customers with everyday banking needs.

You will handle transactions, promote digital banking solutions, and discuss personal banking and lending opportunities. The role offers flexible work arrangements and access to exclusive financial products, health benefits and support programs.

Qualifications

• Excellent communication and relationship-building skills.
• Career-minded with a genuine interest in banking.
• Collaborative, proactive and focused on exceeding customer expectations.

Responsibilities

• Be the first point of contact in the branch and provide exceptional customer service.
• Undertake transaction activities for customers.
• Educate customers on using digital banking solutions.
• Conduct needs-based conversations to generate opportunities in personal banking and lending.

Skills

Communication

Relationship building

Team player

Job description

BOQ Group in Australia is seeking a Customer Service Officer to start a career in banking. You will be the first point of contact in-branch, delivering friendly, efficient service and assisting customers with everyday banking needs.

You will handle transactions, promote digital banking solutions, and discuss personal banking and lending opportunities. The role offers flexible work arrangements and access to exclusive financial products, health benefits and support programs.