Bank Manager - Newcastle

Police Bank Ltd.; Newcastle City Council; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Flexible hybrid work

Generous parental leave

Wellbeing programs

EAP support

Salary packaging options

Novated leasing

Employee discounts

Study support

Paid study leave

Professional membership reimbursement

Online learning resources

Awards & recognition

Volunteer leave

Job summary

Police Bank is seeking a Bank Manager to lead and oversee all branch operations, delivering high-quality financial services, achieving sales and profitability targets, and ensuring regulatory compliance. The role blends leadership, business development, and customer relationship management to drive branch success.

We welcome Senior Home Lending Specialists or Relationship Managers who are eager to return to or step into a branch leadership role, with flexible and hybrid working options and a

Qualifications

• Proven experience in branch management, relationship management, or senior home lending within retail banking.
• Strong leadership skills with a track record of developing high-performing teams.
• Solid understanding of banking operations, lending processes, and compliance requirements.

Responsibilities

• Leadership & Team Development: provide regular feedback, develop teams, and coordinate meetings and reports.
• Member Service Excellence: deliver outstanding member service, address needs and handle complaints.
• Sales & Performance: achieve lending targets and manage end-to-end loan processes; generate new business leads.
• Continuous Improvement & Compliance: apply improvements and understand policies and risk appetite.

Skills

Leadership

Relationship management

Lending knowledge

Compliance

Communication

Stakeholder engagement

Job description

Who we are?

Police Bank is one of Australia’s fastest growing Mutual Banks. We are a progressive, purpose-driven financial institution, and we pride ourselves on offering a competitive range of financial products and services, all of which have been created with the needs of our members at front of mind.

The Opportunity

The Bank Manager is responsible for leading and overseeing all branch operations to ensure the delivery of high-quality financial services, achievement of sales and profitability targets, and compliance with all regulatory and internal policies. The role combines strong leadership, business development, customer relationship management, and operational excellence to drive branch success.

We also welcome applications from Senior Home Lending Specialists or Relationship Managers who are eager to return to or step into a branch leadership role.

What you’ll be doing

Leadership & Team Development

• Ensure a high level of leadership within the branch team, providing regular performance feedback and professional follow-up.
• Identify and implement appropriate training, development, and cross-skilling opportunities to maintain excellence in performance and product knowledge.
• Coordinate and contribute to weekly and monthly meetings, reports, presentations, expense reports, and timesheets.

Member Service Excellence

• Deliver outstanding member service by proactively obtaining feedback to understand and address members’ needs, challenges, and perceptions.
• Effectively handle member complaints to minimize disputes and enhance satisfaction.
• Introduce and strengthen relationship management strategies to position the Bank as members’ primary financial institution.

Sales & Performance

• Achieve key performance indicators, including personal and home lending targets.
• Manage the end-to-end member experience for loan products — from application through to settlement — identifying opportunities for growth and engagement.
• Conduct regular offsite visits to generate new business leads and expand into approved new areas.

Continuous Improvement & Compliance

• Apply continuous improvement processes and recommend enhancements to improve the member experience and product offerings.
• Develop a thorough understanding of all relevant policies and procedures, ensuring consistent and professional application aligned with the Bank’s risk appetite.

What we are looking for

• Proven experience in branch management, relationship management, or senior home lending within retail banking.
• Strong leadership skills with a track record of developing high-performing teams.
• Solid understanding of banking operations, lending processes, and compliance requirements.
• Excellent communication, problem-solving, and stakeholder engagement skills.
• A proactive, adaptable approach and genuine passion for delivering outstanding member experiences.

About Us

We know people do their best work when they feel supported, trusted, and connected to purpose.

At Police Bank, you’ll find:

• Meaningful work – what you do directly supports our members and community
• Real impact – your ideas and contributions won’t get lost in layers
• Trusted environment – we value outcomes over hierarchy
• Flexibility – we support balance in how you work
• Growth – opportunities to develop, stretch, and progress your career

What can we offer you?

Work-Life Balance & Wellbeing

Enjoy flexible and hybrid working options, generous parental leave, and unique leave types that support your wellbeing and life circumstances. Access wellbeing programs, EAP support, and regular health initiatives.

Rewards & Benefits

Benefit from competitive superannuation, salary packaging options, novated leasing, and exclusive access to financial services and employee discounts. Plus, earn through our referral program.

Learning & Development

Grow your career with study support, paid study leave, professional membership reimbursement, and access to online learning resources.

Recognition & Community

Be celebrated through awards, milestone recognition, birthday perks, and volunteer leave—while contributing to a supportive and purpose-driven workplace.

Police Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status. This role is open to Australian and New Zealand Citizens and permanent residents only.