Bank Manager

Westpac; Port Macquarie; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive training

Hands-on guidance

Resources to flourish

Job summary

Westpac Port Macquarie NSW branch is seeking a seasoned Bank Manager to lead a frontline team and deliver exceptional service to local customers. You will own financial, risk and operational accountability, recruit and coach staff, and drive branch performance while fostering a community-focused banking experience.

This full-time role requires leadership and a hands-on approach, with hours Monday to Friday.

Qualifications

• Strong leadership experience, ideally gained in a Retail Banking environment (preferred, not essential).
• Proven accountability for risk and compliance, staff performance and customer experience.
• High-energy, with an ability to inspire and motivate a diverse team.
• Experience of working to fulfil business performance targets and spur growth.
• Ability to de-escalate and address challenging situations using strong communication and problem-solving skills.

Responsibilities

• Be the head and heart of a frontline banking team that exceeds customer expectations.
• Set the standard for the Westpac Group experience and drive branch success with financial, risk and operational accountability.
• Recruit, coach and elevate your team to deliver a superior banking experience.
• Contribute to the branch's and customers' success by leading customer service, sales and business specialists.
• Lead with high energy to inspire and motivate the team and ensure consistent delivery of targets.

Skills

Leadership

Risk management

Compliance

Staff performance

Customer experience

High energy

Inspire

Motivate

Business performance

Growth initiatives

De-escalation

Communication

Problem solving

Job description

Rare opportunity for a seasoned Leader in Banking to drive the success of Westpac's Port Macquarie, NSW Branch.

What’s the role?

As a Bank Manager, you’ll be the head and heart of a frontline banking team that loves to exceed the expectations of local customers, whilst playing a hands‑on role in a community you’re proud to call your own.

Inspiring a team of customer service, sales and business specialists, you’ll set the standard for the Westpac Group experience – and it'll be an exceptional experience at that! You’ll be the driving force behind your branch’s success – holding financial, risk and operational accountability – ensuring customer advocacy is at the heart of all you and your team do. You will recruit, coach and elevate your team to deliver a superior banking experience, ultimately contributing to the branch's, and our customers’, success.

This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.

What will I need?

• Strong leadership experience, ideally gained in a Retail Banking environment (preferred, not essential)
• Proven experience of holding accountability for risk and compliance, staff performance and customer experience
• High-energy, with an ability to inspire and motivate a diverse team
• Experience of working to fulfil business performance targets and spur growth
• Ability to effectively de-escalate and address challenging situations by using strong communication and problem-solving skills

At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive!

Why join us?

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee‑only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities to help your grow your career within the bank
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.