Back Office Team Leader – Patient & Revenue Services

Adventist Healthcare; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Adventist HealthCare is seeking a Back Office Team Leader - Patient & Revenue Services at Sydney Adventist Hospital in NSW. You will lead a ~40‑strong team across patient billing, Admission/Revenue services, and support functions, driving performance and patient experience.

Role includes rostering, on-call duties, and collaboration with stakeholders to optimise the patient journey and hospital operations. Training provided; permanent full-time, 38 hours/week, Mon–Fri 8:00–16:00.

Qualifications

• Experience in hospital admissions, patient administration, or similar healthcare environment.
• Strong understanding of patient billing processes.
• Proven leadership with coaching and performance management experience.

Responsibilities

• Lead a team of ~40 staff across patient billing, admissions admin, and related services.
• Oversee operational performance and debt management.
• Manage rosters, on-call rotation, and workforce planning.
• Drive continuous improvement across service areas and stakeholder engagement.

Skills

Leadership experience

Coaching

Performance management

Staff development

Healthcare experience

Tools

UKG

Job description

Taking care of people is our reason for being

At Sydney Adventist Hospital, fondly known as the San, caring for people is at the core of who we are. It’s what drives us to deliver exceptional outcomes for our patients and it’s a shared sense of purpose that extends to everyone who works here.

When you join our team, you’ll feel valued and supported by our strong commitment to learning, flexibility, great benefits and a positive culture of teamwork and cooperation.

Some of the exceptional benefits we offer include

• As a not-for-profit, we offer salary packaging that can reduce the amount of tax you pay, which can leave you with thousands of dollars more in your pocket.
• Up to 14 weeks paid parental leave
• Discounted gym membership for you and your family using Fitness Passport
• Plus, so many more.

What you will be doing in this role

As the Back Office Team Leader - Patient & Revenue Services, you'll lead a broad portfolio of services that play an important role in both the patient journey and the hospital's operational performance. This is an opportunity to join NSW's largest private hospital and oversee key functions across Patient & Revenue Services, including patient billing, debt management and several essential administrative support services.

Leading a team of approximately 40 staff, you'll provide day-to-day leadership across patient billing, Emergency Care administration, the Integrated Cancer Centre, Concierge, Switchboard and Mail Room services. Working closely with stakeholders across the hospital, you'll focus on building team capability, managing performance, supporting workforce planning and driving continuous improvement across multiple service areas.

Success in this role will be measured through key operational outcomes, including overtime management, customer feedback and debtor-related performance. Full training will be provided to support your success in the role. This permanent full-time position works 38 hours per week, Monday to Friday from 8:00am to 4:00pm. Participation in an on-call roster every second weekend is required, with remote access available to support operational requirements when needed.

Who we’re looking for

• Experience within hospital admissions, patient administration or a similar healthcare environment
• Strong understanding of Medicare and patient billing processes
• Proven leadership experience, including coaching, performance management and staff development
• Confidence managing difficult conversations and holding teams accountable for outcomes
• Experience preparing and managing staff rosters, with exposure to UKG highly regarded
• Availability to work 8:00am to 4:00pm Monday to Friday and participate in an on-call roster every second weekend with remote access

About Us

Adventist HealthCare owns and operates San Day Surgery, Hornsby, and the Sydney Adventist Hospital (fondly known as the San). The San is NSW’s largest private hospital. Founded in 1903, we are proudly faith-based and have a proven history of being industry pioneers in ground-breaking research and delivering superior patient care. As a not-for-profit, we continually reinvest in cutting-edge technology and facilities, providing exceptional outcomes for our dedicated team of 2400+ staff members and the community we serve.

What to expect

Successful candidates will be required to complete a range of pre-employment checks and assessments. These vary and could include professional references, functional questionnaire, a national police check, among others.

Applications close 14 October

Please note that applications will be reviewed as they are received and progressed to interview and appointed if deemed suitable.