B2B Salesforce Commerce Cloud Consultant - Contract - Sydney

Hastha Solutions; Sydney; On-site; AUD 100,000 - 140,000; Full time

Job summary

Hastha Solutions in Sydney, Australia, seeks a functional B2B Commerce specialist to configure, support, and administer Salesforce B2B Commerce implementations, including OMS and Experience Cloud storefronts. You will manage buyer groups, entitlements, price books, catalogs, and product visibility, monitor org health, perform debugging, and coordinate releases with ERP/integration teams.

This role emphasizes user management, MFA, SSO, and security, plus ongoing production support and incident

Qualifications

• Experience Cloud knowledge and storefront setup
• Strong understanding of B2B data model: buyer groups, entitlements, price books, categories
• Salesforce Platform Administration — user management, profiles, permission sets, roles
• Experience monitoring debug logs, login history, and audit trails
• Knowledge of Flows and declarative automation tools

Responsibilities

• Configure and maintain Salesforce B2B Commerce and OMS settings.
• Support Experience Cloud storefronts and storefront setup.
• Manage buyer groups, entitlements, price books, catalogs.
• Monitor org health, logs, and security audits.
• Troubleshoot product browsing, pricing, cart issues.
• Coordinate deployments, releases, and smoke testing.
• Manage user accounts, MFA, SSO, and roles.
• Investigate incidents and perform root cause analysis.

Skills

Experience Cloud knowledge

B2B data model understanding

Salesforce Platform Administration

Monitoring and auditing

Declarative automation (Flows)

Tools

Salesforce

Data Loader / Import Wizard

OMS integration

Experience Cloud tooling

Job description

A functional B2B Commerce specialist responsible for configuring, supporting, and administering Salesforce B2B Commerce implementations. This role combines hands-on storefront support with core Salesforce platform administration including user management, org health monitoring, and debugging ensuring both business functionality and platform stability.

Key Responsibilities

• Configure and maintain Salesforce B2B Commerce and OMS configuration, including buyer groups, entitlements, price books, catalogs, categories and product visibility.
• Support setup, configuration, and administration of Experience Cloud (LWR-based) storefronts.
• Configure and maintain business-managed settings including promotions, shipping methods, checkout configuration, and feature toggles.
• Support Salesforce OMS configuration, including order lifecycle, fulfilment, returns, cancellations and order status management.
• Investigate and resolve issues affecting product browsing, search, navigation, pricing, cart, checkout, customer self-service and order processing.
• Monitor and troubleshoot integrations with ERP, payment, pricing, inventory, and fulfilment systems, working with integration teams where required.
• Support production deployments, smoke testing, post-release validation, and Salesforce seasonal release verification.
• Perform functional troubleshooting, root cause analysis, and incident triage for production issues, escalating development-related defects where required.
• User Management:Create, manage, and deactivate user accounts; assign profiles, roles, and permission sets; manage MFA, SSO, and login policies
• Permissions & Security:Configure and audit permission sets, sharing rules, org-wide defaults, field-level security, and public group memberships
• Monitoring & Org Health:Monitor system logs (debug logs, login history, event monitoring, API usage), track org limits, and proactively flag issues
• Debugging & Troubleshooting:Use Setup Audit Trail, debug logs, and Flow debug tools to investigate and resolve configuration and system issues
• Automation Maintenance:Build and maintain Flows, Process Builders, and approval processes; manage and troubleshoot validation rules
• Data Management:Perform data loads and clean-up using Data Loader or Import Wizard; support data quality initiatives
• Release & Change Management:Manage sandbox refreshes, deploy change sets, maintain deployment documentation
• Support & Incident Management:Act as first point of contact for platform support tickets; triage, resolve, and elevate issues as needed

Must-Have Skills

• Experience Cloud knowledge (storefront setup, personas, permissions)
• Strong understanding of B2B data model: buyer groups, entitlements, price books, categories
• Salesforce Platform Administration — user management, profiles, permission sets, roles
• Experience monitoring debug logs, login history, and audit trails
• Knowledge of Flows and declarative automation tools

Nice to Have

• B2B Commerce Administrator Accredited Professional certification
• Experience with Order Management (OMS) integration
• Familiarity with SAP or ERP integrations
• Event Monitoring and Shield exposure

Certifications

• B2B Commerce for Administrators Accredited Professional (preferred)
• Salesforce Advanced Administrator (nice to have)

Duration: 06 Monthsandpossible extension

Eligibility:Australian/NZCitizens/PR Holders only