Aviation IT Product Support & Implementation Specialist

Trax; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Trax is hiring a Product Specialist to join our Sydney team. This role supports aviation software implementations, training, and documentation, acting as a liaison between airline customers and our programming department.

You will resolve technical issues, deliver excellent customer service, and coordinate customer projects across domestic and international travel. The position offers remote work options from Sydney and requires strong communication and problem-solving skills.

Qualifications

• Bachelor’s degree in aviation, business or related field.
• Experience in aviation field with Technical Records, Engineering, Maintenance or software implementations.

Responsibilities

• Act as a liaison between airline customers and the programming department (Help Desk).
• Identify, research and resolve technical and software problems.
• Track and monitor customer issues to ensure timely response and resolution.
• Coordinate with Development to document customer specifications.
• Test software changes and report problems.
• Work with Technical Writing to document new features.
• Provide customer training (on-site or remotely).
• On-call service for customer emergencies.
• Manage customer projects and oversee implementations with support from the team.
• Lead customer implementation projects to ensure smooth delivery of Trax products and services.

Skills

Aviation industry knowledge

Customer support

Technical problem-solving

Communication skills

Education

Bachelor’s Degree in Aviation, Business or related field

Tools

Trax software

Documentation tools

Job description

Trax is hiring a Product Specialist to join our Sydney team. This role supports aviation software implementations, training, and documentation, acting as a liaison between airline customers and our programming department.

You will resolve technical issues, deliver excellent customer service, and coordinate customer projects across domestic and international travel. The position offers remote work options from Sydney and requires strong communication and problem-solving skills.