Aviation IT Implementation & Training Specialist

Zeller

Sydney

On-site

AUD 85,000 - 120,000

Full time

31 hours ago

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Job summary

Trax in Sydney, Australia seeks a Product Support / Implementation Specialist to join our aviation IT team. The role focuses on learning our products, conducting training, resolving technical issues, and delivering excellent customer service for airline customers.

The position collaborates with programming, QA, technical writing and IT to ensure smooth deployments and effective documentation. The ideal candidate has a firm understanding of aviation field processes and strong communication skills

Qualifications

Strong understanding of aviation technical records, engineering and maintenance workflows.
Ability to train customers and document procedures clearly.
Excellent communication and problem-solving skills.

Responsibilities

Act as a liaison between airline customers and programming department by answering phone calls and correspondence (Help Desk function).
Identify, research and resolve technical and software problems.
Track and monitor customer issues to ensure a timely response and resolution.
Liaison with our Development Department to document customer specifications.
Test software program modifications and resolutions to report technical problems.
Liaison with Technical Writing Department to develop documentation of new program features.
Customer training (on-site or at Trax location).
On-call service for customer emergencies.