Aviation Customer Service Leader

Textron

Perth

On-site

AUD 110,000 - 140,000

Full time

5 days ago

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Job summary

Textron Aviation in Perth's Jandakot Service Centre is seeking an experienced Customer Service Manager to support the West Coast region. You will be the main point of contact for customers and for less tenured CSMs, coordinating with the Service Center Team to maintain strong customer relationships.

You will respond to inquiries, oversee maintenance scheduling, upsell value-added programs, and ensure safety and proper invoicing.

Qualifications

4 years of relative aircraft maintenance experience.
Bachelor’s degree in Aviation or related field or equivalent.
Preferred Textron Aviation or related industry Customer Service, Aircraft Maintenance or Service Center experience.

Responsibilities

Coordinate and communicate all aircraft issues with the customer.
Meets customer upon arrival, reviews work scope with Customer and add squawks as required during arrival debrief.
Define communications and discrepancy approval process with the Customer throughout visit.
Provide schedule estimate update to the Customer.
Communicates initial service order and work scope to Lead and Mgr Maintenance after Customer debrief.
Obtain Customer approval for any additional work to be performed on the aircraft and communicates changes to Mgr Maintenance.
Reports exceptions in work progress affecting schedule commitments and cost of maintenance to the Mgr Maintenance.
Actively seeks upselling opportunities in the areas of maintenance, parts, warranty and other associated programs.
Markets Service Center capabilities to new and existing customers. Fosters a positive relationship between the customer and the Textron Aviation service network.