Aviation Complaints Specialist - Hybrid Sydney

Talent; Sydney; Hybrid; AUD 80.000 - 100.000; Vollzeit

Benefits dieser Stelle

Hybrid working

8-month fixed term contract

Zusammenfassung

Talent in Sydney is seeking a Complaints Specialist to join a leading aviation organisation for an 8-month fixed-term contract. You will manage community complaints and enquiries relating to aviation operations, delivering exceptional customer service.

The ideal candidate will combine aviation knowledge with strong complaints handling, investigation and stakeholder engagement skills, and thrive in a fast-paced environment with hybrid working and on-site onboarding.

Qualifikationen

• Previous experience within aviation industry including airport operations or airline customer service.
• Strong customer service experience, including handling complex or sensitive enquiries.
• Excellent written and verbal communication; able to explain technical concepts to non-technical audiences.
• Ability to handle challenging conversations, de-escalate situations and manage customer expectations.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to manage competing priorities and deliver accurate outcomes under pressure.
• Strong stakeholder engagement and relationship-building skills.
• Australian Citizenship or Permanent Residency.

Aufgaben

• Manage incoming complaints and enquiries related to aircraft noise, flight paths and aviation operations.
• Conduct initial investigations, gather information and determine appropriate resolutions.
• Translate complex aviation information into clear, customer-friendly communications.
• Handle sensitive conversations with empathy, professionalism and confidence.
• Assess and prioritise complaints, identify risks and escalate complex matters where appropriate.
• Maintain accurate records of complaints, investigations and outcomes.
• Prepare high-quality written responses and contribute to reporting.
• Collaborate with internal teams to ensure effective resolution.
• Identify opportunities to improve complaint handling processes and customer outcomes.

Kenntnisse

Aviation industry knowledge

Customer service excellence

Investigations

Stakeholder engagement

Communication skills

Analytical thinking

Prioritisation under pressure

Empathy in communications

De-escalation

Attention to detail

Australian Citizenship / PR

Jobbeschreibung

Talent in Sydney is seeking a Complaints Specialist to join a leading aviation organisation for an 8-month fixed-term contract. You will manage community complaints and enquiries relating to aviation operations, delivering exceptional customer service.

The ideal candidate will combine aviation knowledge with strong complaints handling, investigation and stakeholder engagement skills, and thrive in a fast-paced environment with hybrid working and on-site onboarding.