Automotive Parts CSR – Training, Perks & Growth

Auto Parts Group; Brisbane; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

APG Me Day

Parental Leave

Training & Resources

Discounts

Team Events

Wellbeing EAP

Diversity

Job summary

Auto Parts Group (APG) in Brisbane is seeking a Customer Service Representative to join our Brendale office in a full-time permanent role. You will manage parts inquiries, quotes, and phone services, delivering a professional customer experience daily.

Use APG systems to track parts and inventory, address escalations, and maintain accurate records. You will work toward KPIs in a busy, supportive team environment.

Qualifications

• Experience in customer service or call centre roles.
• Strong relationship-building and communication skills.
• Proactive, solutions-focused mindset and reliable team player.

Responsibilities

• Provide excellent customer service by handling parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

Skills

Customer service

Phone handling

Inventory systems

Escalation management

KPI focus

Tools

APG systems

Job description

Auto Parts Group (APG) in Brisbane is seeking a Customer Service Representative to join our Brendale office in a full-time permanent role. You will manage parts inquiries, quotes, and phone services, delivering a professional customer experience daily.

Use APG systems to track parts and inventory, address escalations, and maintain accurate records. You will work toward KPIs in a busy, supportive team environment.