Automotive Arbitration & Customer Care Lead

Ritchie Brothers Auctioneers; Gold Coast City; Sur place; AUD 65 000 - 90 000; Plein temps

Résumé du poste

Ritchie Bros Auctioneers on the Gold Coast seeks a Senior Customer Care Specialist to oversee the administrative execution of customer complaints and support a smooth customer journey for IAA Buyers. The role involves coordinating with internal teams and external counsel to resolve disputes and maintain records with a focus on service excellence.

You will act as a role model for the team, ensuring knowledge of RB Global systems, and assisting with accounts receivable processes, refunds, and

Qualifications

• Relevant trade qualifications in light or heavy mechanical fields are required.
• Experience with automotive sales or servicing and customer complaint handling is highly valued.
• High proficiency with computers and data entry; ability to learn new systems quickly.

Responsabilités

• Oversee customer queries and complaints from Buyers relating to IAA Auctioned stock.
• Resolve escalated and complex buyer issues ensuring fair outcomes under Australian consumer law.
• Coordinate with internal teams and external bodies to ensure timely resolution of disputes.
• Maintain records and monitor service levels to align with company standards.
• Build relationships with customers and financial institutions to obtain information.

Connaissances

Customer service

Communication skills

Problem solving

Data entry

Formation

Trade qualification (Light/Heavy Mechanical)

Certificate III in Automotive Sales

Certificate III or IV in Business

Outils

RB Global software

Description du poste

Ritchie Bros Auctioneers on the Gold Coast seeks a Senior Customer Care Specialist to oversee the administrative execution of customer complaints and support a smooth customer journey for IAA Buyers. The role involves coordinating with internal teams and external counsel to resolve disputes and maintain records with a focus on service excellence.

You will act as a role model for the team, ensuring knowledge of RB Global systems, and assisting with accounts receivable processes, refunds, and